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Capital One

posted 2 months ago

Full-time - Mid Level
Remote
5,001-10,000 employees
Credit Intermediation and Related Activities

About the position

The Senior Associate, Product Manager - Operations at Velocity Black, a Capital One company, is responsible for enhancing and growing the luxury concierge offering through collaboration with various stakeholders. This role focuses on optimizing internal products, refining operations workflows, and creating a premium customer experience. The product manager will prioritize the product roadmap, ensuring it meets the needs of both internal partners and customers while driving value for the business.

Responsibilities

  • Collaborate with internal stakeholders and external partners to enhance Velocity Black's luxury concierge offering.
  • Refine and deliver new and improved concierge operations workflows and automations in partnership with business stakeholders.
  • Optimize live internal products through rapid testing and focus on the operations agent experience.
  • Shape the product development roadmap for new launches and features.
  • Work alongside a collaborative team to create innovative concierge operational experiences.
  • Communicate and facilitate with various operations, product, and business partners to ensure product alignment with their needs.
  • Create a vision and roadmap for the product that addresses stakeholder needs.
  • Partner with analysts, data scientists, designers, and engineers to refine the roadmap and gather insights from experiments and product launches.
  • Define, socialize, and monitor key performance indicators to assess project success.

Requirements

  • Bachelor's Degree or military experience.
  • At least 2 years of product management experience or experience in product design, agile delivery, or business analysis.
  • Strong track record of owning and developing a product while working closely with risk and well-managed stakeholders.
  • Proficiency in SQL to build a data-backed strategy and troubleshoot issues.
  • A product-centric mindset to take a product from ideation to production and iterate improvements.
  • A customer-first mindset and a strategic thought leader capable of presenting compelling visions to senior executives.
  • Strong communication skills to advance initiatives and create consensus.

Nice-to-haves

  • Bachelor's Degree in Computer Science or Engineering.
  • MBA or Master's degree.
  • 3+ years of experience translating business strategy into consumer-facing digital products.
  • Experience in internal operations agent-facing products in a technical or strategic role.
  • Experience working with and building high-end luxury products.
  • Understanding of end-to-end online travel agency or e-commerce workflows.

Benefits

  • Comprehensive health benefits
  • Financial benefits including performance-based incentives
  • Inclusive workplace culture
  • Support for total well-being
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