Senior Associate, Product Manager - Retail Bank

$114,700 - $130,900/Yr

Capital One - New York, NY

Full-time - Mid Level

New York, NY

Credit Intermediation and Related Activities

About the position

The Senior Associate, Product Manager for the Retail Bank at Capital One is responsible for enhancing customer interactions with financial products through innovative solutions. This role involves collaborating with cross-functional teams to design, build, and test products that improve customer experiences in both digital and physical banking environments. The position emphasizes a human-centered approach combined with data-driven decision-making to redefine how customers manage their finances.

Responsibilities

• Drive the bank's omni-channel servicing portfolio and deliver an experience framework for customer service interactions.
• Collaborate with customers, associates, designers, technologists, and data scientists to develop cutting-edge solutions.
• Innovate by asking bold questions and testing small ideas to achieve significant improvements.
• Share stories that illustrate the impact of software on product development and problem-solving.
• Build a self-supporting community by integrating tools and products effectively.

Requirements

• At least 2 years of experience working with cross-functional teams to deliver consumer experiences.
• At least 2 years of experience working on core product platforms that power digital experiences.
• At least 2 years of digital industry experience for consumers.
• Bachelor's Degree or military experience.

Nice-to-haves

• At least 3 years of experience with web and client-side mobile platforms.
• At least 2 years of experience as a Product Owner in an Agile development process.
• MBA.

Benefits

• Competitive salary and equity including a robust 401(k) plan.
• Excellent medical and dental insurance and other health benefits.
• Continuous learning budget.
• Supportive leadership environment.