Senior Associate - QA Test Engineer/Lead - Service Experience Value Stream

$95,000 - $145,000/Yr

New York Life - New York, NY

Full-time - Mid Level

New York, NY

Insurance Carriers and Related Activities

About the position

The Senior Associate - QA Test Engineer/Lead role at New York Life involves leading quality assurance efforts within the Service Technology QA team. The position focuses on optimizing testing processes, enhancing software quality, and ensuring adherence to best practices. The role requires collaboration with various stakeholders and a strong emphasis on delivering high-quality solutions to improve customer service processes.

Responsibilities

• Ensure high-quality software delivery through planning, implementing, and automating QA testing.
• Define and champion quality and testing best practices among development teams.
• Enhance and maintain the test automation framework.
• Independently work on features and be accountable for project deliverables.
• Manage a co-located work team often in multiple time-zones.
• Develop test plans, create test cases, and write test automation code.
• Plan and implement various types of testing (e.g., regression, functional, data validation, system integration, load, performance).
• Collaborate with business partners, developers, and stakeholders to plan, create, execute, and automate test cases.
• Design test scenarios and scripts and compare results to functional and non-functional requirements.
• Document and analyze test results, recommending corrective actions.
• Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
• Participate in troubleshooting and triaging issues with different teams to drive root cause identification and resolution.
• Work closely with development teams to design testing strategies and integrate testing into the development process.
• Track key testing metrics and communicate progress towards overall testing goals to stakeholders.
• Identify opportunities to reduce testing time and effort through automation.
• Conduct exploratory testing and risk analysis for complex features.
• Lead the testing efforts of medium to large-sized projects, assign tasks to personnel, and report progress to stakeholders.
• Share practices, techniques, and technical knowledge across the organization and implement improvements.

Requirements

• Bachelor's degree in computer science or related field of study.
• 5-7 years of experience in testing software or technology support.
• Extensive knowledge and experience in testing cloud, distributed, mainframe, and highly integrated complex environments.
• Proficiency with test tools such as Selenium/WebDriver and BDD/TDD frameworks.
• Experience developing test frameworks and test cases using open-source and in-house test frameworks.
• Experience with test management tools like JIRA, PractiTest, etc.
• Strong team player with excellent communication skills.
• Self-motivated and adaptable individual with the ability to prioritize multiple objectives in a fast-paced environment.
• Understanding of key business drivers and ability to use best practices to improve processes.
• Experience working in an Agile/Scrum development process.

Nice-to-haves

• Experience in the Life Insurance & Annuity business is a plus.
• Strong knowledge of service business processes and technology is a plus.

Benefits

• Discretionary bonus eligibility
• Overtime eligible
• Career development resources and programs
• Collaboration and innovation-focused work environment