Senior Associate - QA Test Engineer/Lead - Service Experience Value Stream

$95,000 - $145,000/Yr

New York Life - New York, NY

Full-time - Mid Level

New York, NY

Insurance Carriers and Related Activities

About the position

The Senior Associate - QA Test Engineer/Lead role at New York Life involves leading the QA testing efforts within the Service Technology QA team. The position focuses on optimizing testing processes, ensuring high-quality software delivery, and enhancing customer service through effective collaboration with project stakeholders. The role requires strong leadership skills and a commitment to continuous improvement in software quality.

Responsibilities

• Drive testing efforts and optimize testing processes.
• Ensure high-quality software delivery through planning, implementing, and automating QA testing.
• Define and champion quality and testing best practices among development teams.
• Enhance and maintain the test automation framework.
• Independently work on features and be accountable for project deliverables.
• Manage a co-located work team often in multiple time-zones.
• Develop test plans, create test cases, and write test automation code.
• Plan and implement various types of testing (e.g., regression, functional, data validation, system integration, load, performance).
• Collaborate with business partners, developers, and stakeholders to plan, create, execute, and automate test cases.
• Design test scenarios and scripts and compare results to functional and non-functional requirements.
• Document and analyze test results, recommending corrective actions.
• Isolate, reproduce, manage, and maintain defects and test case databases, and verify fixes.
• Participate in troubleshooting and triaging issues with different teams to drive root cause identification and resolution.
• Work closely with development teams to design testing strategies and integrate testing into the development process.
• Track key testing metrics and communicate progress towards overall testing goals to stakeholders.
• Identify opportunities to reduce testing time and effort through automation.
• Conduct exploratory testing and risk analysis for complex features.
• Lead the testing efforts of medium to large-sized projects, assign tasks to personnel, and report progress to stakeholders.

Requirements

• Bachelor's degree in computer science or related field of study.
• 5-7 years of experience in testing software or technology support.
• Extensive knowledge and experience in testing cloud, distributed, mainframe, and highly integrated complex environments.
• Proficiency with test tools such as Selenium/WebDriver and BDD/TDD frameworks.
• Experience developing test frameworks and test cases using open-source and in-house test frameworks.
• Experience with test management tools like JIRA, PractiTest, etc.
• Strong problem-solving and analytical skills with attention to detail.
• Strong team player with excellent communication skills.
• Experience working in an Agile/Scrum development process.

Nice-to-haves

• Experience in the Life Insurance & Annuity business.
• Strong knowledge of service business processes and technology.

Benefits

• Discretionary bonus eligibility
• 401k plan
• Health insurance
• Paid holidays
• Flexible scheduling
• Professional development opportunities