New York Life - Lebanon, NJ

posted 2 months ago

Full-time - Mid Level
Lebanon, NJ
Insurance Carriers and Related Activities

About the position

As a Senior Associate - Site Reliability Engineer (SRE) at New York Life, you will play a crucial role in enhancing the company's digital landscape through innovative technology solutions. This hybrid position allows you to work both remotely and in-person, fostering a collaborative environment that values career development and inclusiveness. You will be part of a specialized team focused on automating the availability, performance, maintainability, and optimization of business applications on the NYL Infrastructure as a Service (IaaS) platform, which is fully automated using AWS. Your expertise in cutting-edge technologies, including Generative AI, will be instrumental in streamlining processes and creating seamless experiences for clients, agents, and employees. In this role, you will collaborate closely with Cloud Services and Application teams to deliver projects effectively. You will be responsible for deploying infrastructure as code (IaC) releases across various environments, including QA, staging, and production. Your tasks will include providing build assistance to developers, optimizing resource usage, and ensuring the cleanup of environments by removing outdated resources. As the first point of contact for production support, you will provide L2 operational support and manage incident responses, escalating issues to Cloud Support when necessary. You will also be tasked with automating manual processes and adhering to enterprise processes and controls, ensuring alignment with Cloud standards and best practices. Your ability to multi-task and manage varying priorities will be essential, as you will be working across diverse technical and non-technical teams. This position offers a unique opportunity to contribute to groundbreaking initiatives while developing your skills and advancing your career within a company that values innovation and collaboration.

Responsibilities

  • Collaborate with Cloud Services and Application teams to deliver projects.
  • Deploy infrastructure as code (IaC) releases to QA, staging, and production environments.
  • Provide developers build assistance for applications where needed.
  • Build automation for any account customizations required by the application (i.e.: custom roles, policies, security groups, etc.).
  • Service the L2 Service Now queue for their Line of Business (LOB).
  • Optimize resource usage to maximize utilization of deployed resources and reduce spend leveraging cost management tooling.
  • Perform environment cleanup (i.e.: removing old EC2 instances, EBS volume clean up, S3 clean up, etc.).
  • Provide L2 Operational Support, including off-hours incident response as the first point of contact for production support.
  • Automate manual processes.
  • Act as the point of contact for Incident and Problem Management, responsible for root cause write up.
  • Analyze incoming incidents/alerts and present opportunities for appropriate prioritization of incidents/alerts.
  • Follow the enterprise change management process to deploy fully tested and documented solutions/applications to a production environment and assist in runbook review.
  • Manage tasks with varying priorities and demonstrate self-motivation and innovation.

Requirements

  • Ability to write and implement IaC and platform automation using Terraform.
  • Experience implementing Infrastructure as Code - Terraform.
  • Strong public cloud provider experience (AWS SysOps or DevOps certification a plus).
  • Strong systems, network, and admin knowledge.
  • Experience troubleshooting application issues in an IaaS environment.
  • Working knowledge of DevOps and delivery tools (GitHub).
  • Practical experience with modern scripting languages (Python, .Net, C#, Java).
  • Experience in complete SDLC/agile practices.
  • Willingness to work on any other applications.
  • Experience in SaaS, PaaS apps.
  • Experience in Linux, Windows OS, and RDBMS.

Benefits

  • Discretionary bonus eligibility
  • Overtime eligible
  • Career development resources
  • Collaboration opportunities
  • Innovative work environment
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