Senior Audio - Visual Field Engineer : Kenilworth, NJ

$92,800 - $141,800/Yr

Diversified Agency - Kenilworth, NJ

Full-time - Mid Level

Kenilworth, NJ

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Audio - Visual Configuration and Commissioning Engineer 3 position at Diversified involves mentoring field engineers and assisting in complex technical projects and troubleshooting. The role requires significant travel to client sites, with responsibilities split between fieldwork and supporting regional leadership in personnel and equipment scheduling. The engineer will act as a point of escalation for technical issues, ensuring effective communication and implementation of project requirements.

Responsibilities

• Provide training, support, and ongoing development for Field Engineers from onboarding throughout their tenure.
• Travel to client sites for 50% of the role while assisting the regional leader with personnel and equipment scheduling for the other 50%.
• Act as a point of escalation for technical issues and troubleshooting on site, communicating issues and resolutions to appropriate parties.
• Represent field engineering on project kickoff and escalation calls, alerting the project team to foreseeable challenges in implementation.
• Assist PM and project team in communicating network coordination needs and client managed subscriptions.
• Review project documentation to ensure all pre-implementation deliverables are complete and communicate to the implementation team.
• Implement, train, and enforce company standards on effective and efficient processes and excellent quality.
• Contribute lessons learned feedback to the install, design, and pre-sales engineering teams to improve system designs, product selection, and implementation.
• Maintain and grow certifications and technical knowledge.

Requirements

• Bachelor's Degree preferred.
• 3-5 years experience as a Field Engineer.
• Ability to communicate concisely and appropriately with project teams and project managers.
• Ability to manage multiple additional Field Engineers and Install Techs on large sites, maintaining overall project implementation status and reporting.
• Ability to troubleshoot complex AV and network systems from conference rooms to hybrid-live event spaces.

Nice-to-haves

• Proficient with Microsoft Office 365.
• Self-starter requiring little direct oversight to perform tasks.
• Experience leading teams.
• Excellent customer service skills.
• Field installation and/or system design experience.
• AVIXA CTS - AVIXA CTS-I and/or CTS-D certification.
• Audinate Dante Level 3 certification.
• Biamp Tesira Server and QSC Q-Sys Level 2 certification.
• Experience training small to medium sized groups on technical system operation.

Benefits

• Competitive salary based on experience and market location.
• Mileage reimbursement for travel using personal vehicle.
• Comprehensive medical, financial, and other benefits.