Senior Benefits Analyst, HR Operations (Hybrid)

Raytheon Technologies - Tucson, AZ

Part-time,Full-time - Mid Level

Tucson, AZ

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

RTX Corporation is seeking a Senior Benefits Analyst to join its HR Operations team in a hybrid role based in Tucson, Arizona. This position is integral to the RTX People Services organization, which collaborates closely with the Total Rewards Benefits Community of Expertise (COE) to manage and enhance RTX's benefit programs, policies, and processes. The Senior Benefits Analyst will be responsible for addressing and researching complex issues raised by employees, the HR Service Center, and other HR professionals. This role requires a proactive approach to problem-solving and collaboration with both internal and external clients and vendors to ensure effective resolution of benefit-related inquiries. In this role, the Senior Benefits Analyst will utilize a case management system to respond to benefit questions and issues, providing superior customer service with accurate and timely resolutions. The analyst will serve as a subject-matter expert within the Benefits discipline, managing projects and processes related to Total Rewards Benefit programs. Key responsibilities include supporting system testing and project management for significant initiatives such as Annual Open Enrollment, and ensuring benefit process administration aligns with the HR service catalog. The position also involves collaborating across the HR operating model to bring forward innovative ideas for future program offerings, process improvements, and necessary policy changes to enhance the employee experience. The Senior Benefits Analyst will drive process improvement by refining procedures to ensure alignment across business units and the Benefits COE, while also understanding customer feedback to simplify and automate existing processes. This role requires influencing others regarding policies, practices, and compliance, making it essential for the analyst to possess strong communication and interpersonal skills.

Responsibilities

• Address and research complex issues from employees, HR Service Center, and other HR professionals.
• Utilize case management system to respond to benefit questions and issues from employees, managers, and other share services teams.
• Provide superior customer service with accurate and timely resolution to internal and external customers.
• Provide subject-matter expertise within Benefits discipline.
• Manage projects and processes related to Total Rewards Benefit programs.
• Support system testing and project management for key projects like Annual Open Enrollment.
• Support benefit process administration consistent with HR service catalog.
• Collaborate across the HR operating model to bring forward new ideas for future program offerings and process improvements.
• Drive process improvement by refining processes and procedures to align across business units and Benefits COE's.
• Understand customer feedback and partner with COE's and vendors to simplify and automate existing processes.
• Influence others regarding policies, practices, and compliance.

Requirements

• Bachelor's degree (or equivalent experience) in Human Resources, Business Administration, or a related field.
• Minimum two years' professional experience in benefits, including experience managing cross-functional projects, programs, or processes.
• Working knowledge of employee benefits and applicable laws.
• Must be authorized to work in the U.S. without sponsorship now or in the future.

Nice-to-haves

• Professional benefits, project management, and/or Six Sigma certification(s) or accreditations.
• Experience in an HR transformational environment.
• Excellent Excel skills, including pivot tables and charts; macros a plus.
• Strong presentation and interpersonal communication skills, including ability to communicate effectively and tactfully with all levels of employees and managers.
• Strong technical and analytical skills, problem solving, and issue resolution skills along with strong attention to detail.
• Ability to drive change and challenge status quo; strong drive to improve and automate processes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs.