Senior Benefits Analyst, HR Operations (Hybrid)

Raytheon Technologies - Richardson, TX

Part-time,Full-time - Mid Level

Richardson, TX

10,001+ employees

Computer and Electronic Product Manufacturing

About the position

RTX Corporation is seeking a Senior Benefits Analyst to join its HR Operations team. This hybrid role will primarily support the Total Rewards Benefits Community of Expertise (COE) by managing and enhancing RTX's benefit programs, policies, and processes. The successful candidate will be responsible for addressing and researching complex issues raised by employees, the HR Service Center, and other HR professionals. This involves collaborating with internal and external clients and vendors to ensure effective communication and resolution of benefit-related inquiries. In this role, you will utilize a case management system to respond to benefit questions and issues, providing superior customer service with accurate and timely resolutions. You will also serve as a subject-matter expert within the Benefits discipline, managing projects and processes related to Total Rewards Benefit programs. Key responsibilities include supporting system testing and project management for significant initiatives such as the Annual Open Enrollment, and ensuring benefit process administration aligns with the HR service catalog. The Senior Benefits Analyst will collaborate across the HR operating model, bringing forward innovative ideas for future program offerings and process improvements. You will drive process refinement to align operations across business units and the Benefits COE, while also understanding customer feedback to simplify and automate existing processes. Your influence will extend to policies, practices, and compliance, ensuring that RTX's benefits offerings meet the needs of its diverse workforce.

Responsibilities

• Address and research complex issues from employees, HR Service Center, and other HR professionals.
• Utilize case management system to respond to benefit questions and issues from employees, managers, and other share services teams.
• Provide superior customer service with accurate and timely resolution to internal and external customers.
• Provide subject-matter expertise within Benefits discipline.
• Manage projects and processes related to Total Rewards Benefit programs.
• Support system testing and project management for key projects like Annual Open Enrollment.
• Support benefit process administration consistent with HR service catalog.
• Collaborate across the HR operating model and bring forward new ideas for future program offerings.
• Drive process improvement by refining processes and procedures to align across business units and Benefits COE's.
• Understand customer feedback and partner with COE's and vendors to simplify and automate existing processes.
• Influence others regarding policies, practices, and compliance.

Requirements

• Bachelor's degree (or equivalent experience) in Human Resources, Business Administration, or a related field.
• Minimum two years' professional experience in benefits, including experience managing cross-functional projects, programs, or processes.
• Working knowledge of employee benefits and applicable laws.
• Must be authorized to work in the U.S. without sponsorship now or in the future.

Nice-to-haves

• Professional benefits, project management, and/or Six Sigma certification(s) or accreditations.
• Experience in an HR transformational environment.
• Excellent Excel skills, including pivot tables and charts; macros a plus.
• Strong presentation and interpersonal communication skills, including ability to communicate effectively and tactfully with all levels of employees and managers.
• Strong technical and analytical skills, problem solving, and issue resolution skills along with strong attention to detail.
• Ability to drive change and challenge status quo; strong drive to improve and automate processes.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term disability
• Long-term disability
• 401(k) match
• Flexible spending accounts
• Flexible work schedules
• Employee assistance program
• Employee Scholar Program
• Parental leave
• Paid time off
• Holidays
• Annual short-term and/or long-term incentive compensation programs.