Senior BizOps Engineer

About the position

The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with developers to design, build, implement, and support technology services. A business operations engineer will ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process. Business Operations plays a key role in leading the DevOps transformation at Mastercard through our tooling and by being an advocate for change and standards throughout the development, quality, release, and product organizations. We accomplish this transformation through supporting daily operations with a hyper focus on triage and then root cause by understanding the business impact of our products. The goal of every Biz Ops team is to shift left to be more proactive and upfront in the development process, and to proactively manage production and change activities to maximize customer experience, and increase the overall value of supported applications. Biz Ops teams also focus on risk management by tying all our activities together with an overarching responsibility for compliance and risk mitigation across all our environments. A Biz Ops focus is also on streamlining and standardizing traditional application specific support activities and centralizing points of interaction for both internal and external partners by communicating effectively with all key stakeholders. Ultimately, the role of Biz Ops is to align Product and Customer Focused priorities with Operational needs. We regularly review our run state not only from an internal perspective, but also understanding and providing the feedback loop to our development partners on how we can improve the customer experience of our applications.

Responsibilities

• Partner with developers to design, build, implement, and support technology services.
• Ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented.
• Lead the DevOps transformation through tooling and advocacy for change and standards.
• Support daily operations with a focus on triage and root cause analysis.
• Proactively manage production and change activities to maximize customer experience.
• Focus on risk management and compliance across all environments.
• Streamline and standardize application-specific support activities.
• Communicate effectively with internal and external partners.

Requirements

• 80% experience with React work (production support).
• 20% experience with DevOps/automation.