Senior Business Execution Consultant - Content Designer

Wells Fargo - Wilmington, DE

Full-time

Wilmington, DE

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Business Execution Consultant - Content Designer for Unsecured Lending Operations as part of the Product Transformation Team. In this role, you will be responsible for designing clear, engaging, and effective content for cross-channel customer communications and employee-facing applications. Your work will involve developing and executing customer experience solutions that enhance the interaction between the company and its customers, ensuring that the content aligns with the overall business objectives and enhances user experience. You will lead moderate to complex user experience solutions with a focus on content, collaborating with customer experience professionals to deploy interaction design strategies effectively. This position requires you to review and analyze moderately complex Content Design challenges, which may involve operational or technical issues that necessitate a thorough evaluation of various factors. You will be expected to resolve these issues independently while supporting your team to meet project deliverables, leveraging your understanding of Content Design policies and compliance requirements. Collaboration is key in this role, as you will work closely with Content Design peers, colleagues, and mid-level managers to achieve common goals. You may also lead projects or teams and serve as a mentor for lower-level staff, contributing to large-scale strategic initiatives and ensuring the efficiency and quality of solutions. Your responsibilities will include researching business and operational initiatives that require analytical skills and a basic understanding of organizational strategy, as well as assisting in the planning and execution of programs aimed at risk mitigation and enhancing customer experience. Overall, this position offers a unique opportunity to influence customer interactions and improve the overall effectiveness of communication strategies within the organization.

Responsibilities

• Develop and execute customer experience solutions for cross-channel customer communications and employee facing applications
• Lead moderate to complex industry-leading user experience solutions with a focus on content
• Interact with customer experience professionals during deployment of interaction design strategies
• Review and analyze moderately complex Content Design business, operational, or technical challenges that require an in-depth evaluation of variable factors
• Resolve moderately complex issues independently and support team to meet functional area, project, or process deliverables while leveraging solid understanding of Content Design policies, procedures and/or compliance requirements
• Collaborate and consult with Content Design peers, colleagues and mid-level managers to resolve issues and achieve goals
• May lead projects, teams or serve as a mentor for lower-level staff
• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Requirements

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice-to-haves

• 2+ years of UX writing experience
• 2+ years of experience developing and implementing content strategies that align with product and business objectives
• 2+ years of experience working collaboratively with UX/UI designers, developers and stakeholders to create engaging user experiences
• Prefer experience using Figma (will consider InVision or Adobe XD) to edit and contribute to designs
• Experience creating and maintaining copy decks
• Proven ability to develop and execute effective cross-channel content strategies
• Strong understanding of user research methodologies to inform content strategy and usability
• Familiarity with JIRA for task management
• Familiarity with Content Management Systems
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
• Excellent verbal, written and interpersonal communication skills

Benefits

• Hybrid work schedule