Senior Business Intelligence Analyst (Member Strategy Office)

Navy Federal Credit Union - Winchester, VA

Full-time - Mid Level

Winchester, VA

Credit Intermediation and Related Activities

About the position

The Senior Business Intelligence Analyst will support the Member Analytics Team within the Enterprise Data & Analytics division of the Member Strategy Office. This role focuses on providing quantitative and qualitative data analysis to identify patterns, insights, and trends that inform leadership decisions and support enterprise and member strategies. The analyst will utilize business intelligence and data science tools to analyze business problems, working independently to make impactful recommendations that align with operational goals.

Responsibilities

• Collect, aggregate, and analyze data from multiple sources, including structured and unstructured data sets, to drive insights into business performance
• Identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations to support business decisions
• Develop, maintain, and manage data products such as model predictions and created features
• Produce actionable reports that show key performance indicators, identify areas of improvement in current operations, and display root cause analysis of problems
• Use analytics and metrics to improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives
• Communicate findings and insights to stakeholders and provide business strategy recommendations for optimizing business performance
• Provide reporting solutions and respond to ad-hoc report requests within the business area
• Create specifications for reports and analysis based on business needs and required or available data elements
• Build working relationships with team members and subject matter experts
• Lead small projects and initiatives

Requirements

• 5-7 years of experience in data analysis and reporting
• Complete knowledge and understanding of business area/specialization
• Advanced skill with data analysis tools and programming languages, such as PySpark/Python or R, and SQL
• Advanced skill using statistical methods, mathematical techniques, forecasting, cost-benefit analysis
• Advanced skill in complex data manipulation across multiple tables
• Effective data integration, cleaning and validation skills
• Skill communicating data analysis and visualizations to nontechnical and senior audiences
• Analytical research skills
• Interpersonal skills - creative thinker, open-minded, collaborative, curious, empathetic, and has a diverse perspective
• Intermediate skill in utilizing work products to tell a story through appropriate balance of visualizations, design aesthetics, and words
• Bachelor's Degree in Business Administration, Economics, Computer Science, Statistics, or related field

Nice-to-haves

• Strong project management experience in business analytics for strategy development and support
• Strong strategic communicator (extensive experience developing and delivering executive-level presentations)
• Ability to translate business requirements into technical documentation
• Experience in a consultancy role (i.e., consulting and collaborating with internal or external clients to support data-driven decisions)

Benefits

• Eligible for the TalentQuest employee referral program