Navy Federal Credit Union - Pensacola, FL
posted 3 months ago
This role will support the newly formed Member Analytics Team under the Enterprise Data & Analytics division of the Member Strategy Office. The primary focus of this position is to provide both quantitative and qualitative data analysis and reporting of patterns, insights, and trends to leadership, thereby supporting enterprise and member strategy. The successful candidate will analyze business problems and issues using business intelligence and data science tools that incorporate data from both internal and external sources. This position requires working under minimal supervision and utilizing a complete understanding of business needs and objectives to make impactful recommendations that contribute to the achievement of operational goals. An advanced skill set and proficiency with cloud data querying, data manipulation, and analysis techniques are essential for success in this role. The responsibilities include collecting, aggregating, and analyzing data from multiple sources, including structured and unstructured data sets, to drive insights into business performance. The candidate will identify, analyze, and interpret trends or patterns and prepare ongoing reports and data visualizations to support business decisions. Additionally, the role involves developing, maintaining, and managing data products such as model predictions and created features. The candidate will produce actionable reports that show key performance indicators, identify areas of improvement in current operations, and display root cause analysis of problems. Using analytics and metrics, the candidate will improve processes and provide data-driven forecasts of potential costs, risks, and profits of new business initiatives. Effective communication of findings and insights to stakeholders is crucial, as is providing business strategy recommendations for optimizing business performance. The candidate will also be responsible for providing reporting solutions and responding to ad-hoc report requests within the business area, creating specifications for reports and analysis based on business needs and required or available data elements. Building working relationships with team members and subject matter experts is essential, and the candidate may lead small projects and initiatives as needed.