Senior Business Intelligence Analyst

Navy Federal Credit Union - Pensacola, FL

Full-time - Mid Level

Pensacola, FL

Credit Intermediation and Related Activities

About the position

The position involves providing actionable business intelligence to support management and business units in daily and strategic decision-making. The role requires applying industry best practices to create solutions that enhance business performance, conducting analytical studies, and managing projects from inception to implementation. The individual will be a key contributor on complex initiatives, leading significant tasks that require in-depth analysis and collaboration with various stakeholders.

Responsibilities

• Evaluate operational efficiency and effectiveness
• Perform qualitative and quantitative analysis relating to operational functions, workflow, processes, and other business-related issues
• Collaborate with functional areas to develop and maintain performance metrics, measurements, methods, and targets
• Obtain quantitative and qualitative data of business processes to analyze, determine, and promote data-driven decisions
• Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture
• Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations
• Identify and assess business strategies and opportunities; develop appropriate analytical approaches
• Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations
• Build new and/or modify existing database/data warehouse/data mart and business intelligence solutions to meet business and system requirements
• Use data warehousing/business intelligence toolsets to gather, store, and provide access to data in assist management decision making
• Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives
• Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards, and results
• Collaborate with management to establish objectives, standards, and strategies for delivering updates and changes to reporting and analytical procedures
• Provide guidance and advice to management on the most effective and efficient use of resources to obtain measurable process improvements
• Compile, research and analyze trends in support of projects and initiatives
• Manage projects from concept through the planning, analysis, design, testing, implementation, and transition phases
• Develop clear and concise 'big picture' of projects within Navy Federal organizational goals
• Direct and lead Project Teams by developing and coordinating work plans, schedules, milestones, deliverables, and training
• Ensure the implementation of new and enhanced processes
• Lead, guide and mentor less experienced staff
• Perform other duties as assigned

Requirements

• Working Knowledge with SQL
• Desired experience with Fraud Mitigation tools (LexisNexis or FeatureSpace)
• Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools
• Extensive experience in problem resolution including determining root cause, scope and scale of issues
• Extensive experience that demonstrates the ability to research, compile, and document data, business processes, and workflow
• Extensive experience in market/consumer research, project management, and analysis in support of strategic planning initiatives
• Extensive experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
• Advanced knowledge of project lifecycles, project management methodologies, and business requirements analysis
• Extensive experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Extensive experience in demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
• Expert skill interpreting, extrapolating and interpolating data for statistical research and modeling
• Expert skill interpreting and synthesizing large amounts of information
• Expert skill analyzing statistics and reports to determine business performance and trends
• Expert skill identifying and analyzing business requirements and recommending solutions
• Advanced skill in programming languages
• Expert skill resolving conflicting requests and meeting changing requirements
• Expert skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert skill maintaining accuracy with attention to detail and meeting deadlines
• Expert research, analytical, and problem solving skills
• Advanced verbal and written communication skills
• Advanced database and presentation software skills
• Advanced word processing and spreadsheet software skills
• Master's Degree in a related field, or the equivalent combination of training, education and experience

Nice-to-haves

• Significant knowledge of project lifecycles and management methodologies
• Working knowledge of Navy Federal Human Resources policies, procedures, and programs
• Working knowledge of object-oriented principles
• PMP Certification (or commensurate experience managing corporate-wide projects)

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Paid time off
• Flexible scheduling
• Professional development opportunities
• Tuition reimbursement
• Employee discount programs