Apple - Cupertino, CA
posted 4 months ago
As a Senior Business Intelligence (BI) Engineer on the Services Data Science & Analytics team at Apple, you will play a pivotal role in shaping the future of Apple Services. This position is designed for individuals who are passionate about transforming complex data into compelling narratives through creative and insightful visualizations. You will be working with massive internet-scale data across various product and customer touchpoints, conducting in-depth quantitative analyses, and distilling this data into actionable insights that drive informed decision-making. Your work will directly impact the customer experience, accelerate growth, and uncover new business opportunities while maintaining a strong commitment to user privacy. In this role, you will be responsible for designing and building executive reporting solutions, creating highly polished dashboards, and developing exploratory self-service tools. You will also be tasked with creating the datasets that power these tools, enabling the analysis and presentation of insights related to customer experience, product performance, business operations, and strategic decision-making. Collaboration is key; you will work closely with Data Science peers to define metrics, design datasets, and develop automation strategies. Your ability to communicate and collaborate across various teams—including Product, Business, Engineering, and Marketing—will be vital to the success of your initiatives. You will iterate with these teams on key business outcomes, influence how services are measured, and craft world-class tools and insights to support them at scale. As your ideas take shape, you will establish and socialize a comprehensive roadmap to manage stakeholder expectations and ensure transparency on progress across the organization. This role requires extensive experience in taking complex, multifaceted projects from idea to production, ideally in a lead capacity. A curious business mindset and the ability to condense complex concepts into clear, actionable takeaways are essential. You will be known for effectively bridging analytics and business teams, mastering the language of both to drive impactful results.