Senior Business Operations Manager

$159,000 - $199,000/Yr

Ironclad - San Francisco, CA

Full-time - Senior

San Francisco, CA

Miscellaneous Manufacturing

About the position

Ironclad is seeking an experienced and strategic Senior Business Operations Manager to scale our operations team. This pivotal role requires a practitioner who will drive cross-functional initiatives and optimize processes that support our ambitious growth trajectory. As a key member of this new team, you will play a critical role in shaping Ironclad's operational strategy and execution.

Responsibilities

• Drive the operational strategy for the company, ensuring alignment with business goals and objectives.
• Oversee key projects that enhance company operations.
• Leverage qualitative and quantitative analysis to identify opportunities for improvement.
• Lead initiatives to gather insights through interviews, surveys, and data analytics tools.
• Propose actions to the management team using data to support their major choices.
• Enhance and streamline core company operations, including company annual planning and ad hoc strategic projects.
• Implement and refine processes that ensure high levels of productivity and performance within the organization.
• Lead change management initiatives to ensure smooth transitions during process and system enhancements.
• Act as a champion for operational initiatives, appropriately communicating changes and benefits to the organization.
• Partner with stakeholders and executive team to develop and implement best practices and scalable solutions that improve company-wide performance.
• Foster a culture of collaboration and accountability across teams to achieve operational excellence.

Requirements

• 7+ years of experience in business operations or related fields, with a strong preference for SaaS and dynamic environments.
• Advanced proficiency in data analysis and visualization tools (e.g., Tableau, Excel) with a strong ability to derive insights and drive actionable outcomes.
• Demonstrated success in developing and executing operational strategies that align with business goals and drive growth.
• Ability to effectively communicate across the company and various levels of leadership.
• Deep knowledge of business operations and financial principles, with a strong focus on delivering measurable results.
• MBA or relevant advanced degree preferred; strong academic and professional credentials in management, finance, or operations.
• High output, low ego; collaborative with a proven ability to inspire others and drive change across the organization.

Benefits

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers