Zoom - Santa Fe, NM
posted 3 months ago
As a Senior Business Operations Manager at Zoom, you will play a pivotal role in managing large-scale, cross-functional initiatives that span systems, processes, and data at an enterprise level. Your extensive expertise will be crucial in aligning major transformation initiatives with key business decisions, ensuring optimization and consistency across the organization. You will guide operational rhythms, business processes, and design methodologies, leading your team to maximize resources and meet critical timelines. Your position will involve coordinating cross-team initiatives and developing effective communication strategies within Zoom, acting as a trusted advisor to the Head of Business Transformation. You will ensure that outcomes are delivered on time, within budget, and in line with Zoom's high standards, thereby playing a crucial role in guiding critical organizational transformations. In this role, you will leverage your senior expertise in program management to establish and lead an Assurance Pillar within the Transformation Center of Excellence (COE). This will focus on customer data management, taxonomy, customer experience, automation, risk and control management, procedures development, and user acceptance testing. You will drive high-stakes initiatives to adapt to market demands, enhance team productivity, and deliver seamless customer experiences, ensuring alignment with the organization's goals. Your comprehensive understanding of Zoom's services and business strategy will enable you to identify gaps, drive changes, and influence project decisions effectively. You will lead and oversee high-impact cross-team projects, coordinating efforts, managing resources, and ensuring successful execution. Conducting thorough post-project reviews and overseeing documentation will be essential to capture insights and apply them to future projects, fostering a culture of continuous improvement and excellence. Your role will require you to articulate project risks, ensure stakeholder engagement, and demonstrate expertise in business processes, project management principles, and tools, including business case development and return on investment analysis.