Senior Business Operations Manager

Intuit - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

10,001+ employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Senior Business Operations Manager at Intuit plays a crucial role within the Customer Success organization, focusing on the Global Business Solutions Group. This position is designed for a strategic and creative problem solver who is passionate about innovation and data-driven optimization. The role involves partnering with executive leadership to make informed decisions regarding resource allocation to enhance customer experiences, drive retention, and support growth initiatives. The individual will work closely with senior leaders to develop strategies and ensure successful execution of critical business operations.

Responsibilities

• Identify and drive opportunities for customer success to accelerate topline growth from existing customers and customer retention for annual planning and on an ongoing basis
• Define and analyze metrics focused on customer retention and growth
• Develop operating model improvements and rigorous processes to execute high-velocity growth and retention initiatives at scale
• Provide oversight of and clarity into the confidence and execution of a high-value portfolio of growth and retention initiatives
• Conduct quantitative and qualitative analyses to support strategic recommendations, prioritize initiatives, and inform decisions about where and how the organization invests to drive customer experience improvements, retention, and growth
• Frame decisions for leadership, articulate trade-offs, and marshal evidence to support informed decision-making
• Lead frequent discussions with executives and other stakeholders to drive decision-making, communicate results, and develop solutions to business performance challenges
• Develop and maintain relationships with cross-functional stakeholders to jointly develop solutions to complex business problems

Requirements

• 3-4 years of total work experience, with 2+ years in bizops, top-tier management consulting, corporate strategy, or investment banking
• Experience with strategic or business performance initiatives in a tech or high-growth environment desirable but not required
• Strong analytical capabilities; advanced proficiency with Excel or Google Sheets
• Strong verbal and written communication skills; experience with communicating concisely to an executive audience
• Ability to operate and think at both a '10,000 foot' strategy level and closer to the ground
• Ability to manage conflicting stakeholder interests, develop strong relationships, and influence stakeholders at all levels in a cross-functional environment
• Demonstrated interest in tech or software; bonus points for familiarity with growth, go-to-market, or customer experience initiatives
• Undergraduate degree required

Nice-to-haves

• Experience with strategic or business performance initiatives in a tech or high-growth environment desirable but not required
• Familiarity with growth, go-to-market, or customer experience initiatives