Senior Business System Analyst

$100,000 - $120,000/Yr

BDO - Grand Rapids, MI

Full-time - Mid Level

Grand Rapids, MI

Professional, Scientific, and Technical Services

About the position

The Senior Business Systems Analyst plays a crucial role in enhancing complex processes through automated systems and technology. This position requires expert proficiency in various tools and methodologies, with a focus on building positive relationships and inspiring team collaboration. The analyst will also assist in mentoring and guiding other IT staff, ensuring effective project management and implementation of new systems.

Responsibilities

• Builds working relationships with key stakeholder groups
• Seeks out knowledge and understanding of key business activities, systems, software, and processes
• Works with stakeholders to understand problems, needs, and enhancements
• Produces specifications for new or modified systems through collaboration with business users and IT staff
• Documents requirements using standard templates, workflow diagrams, wireframes, and prototypes
• Works with IT staff to produce new systems and software
• Researches and evaluates emerging technologies and software solutions
• Performs build versus buy evaluations of software systems
• Oversees the implementation of new systems and software
• Provides reference documentation of systems and software
• Plans and facilitates validation and testing for new systems, software, and enhancements
• Facilitates knowledge transfer and hand off of new systems to the Operational support team
• Creates and maintains project and resource plans for complex IT projects
• Proactively identifies and mitigates project risks
• Maintains and controls projects through oversight, influence, and communication
• Develops and executes communication plans for projects
• Facilitates rollout, documentation, training, and communication to end users
• Plans, maintains, and controls project budgets
• Provides input to the development and maintenance of portfolio and product roadmaps
• Coordinates and manages vendors and vendor resources for project initiatives
• Other duties as required

Requirements

• High school diploma or GED required
• Bachelor's degree in Computer Science, Information Systems, or Management Information Systems preferred
• Five or more years of experience in the information technology field required
• Exposure to relational database concepts required
• Experience as a Software Developer or Analyst preferred
• Prior experience working within a professional service firm or military preferred
• Prior experience in a leadership role preferred
• Project Management or Agile certifications preferred
• IIBA certifications preferred
• Hands-on experience with software systems such as Oracle PeopleSoft Financials, Microsoft Dynamics CRM, or other specified systems preferred
• Strong written and verbal communication skills
• Proven record of effective leadership and team building
• Excellent interpersonal and customer relationship skills
• Capacity to work in a deadline-driven environment while handling multiple complex projects/tasks
• Demonstrated problem-solving skills

Nice-to-haves

• Experience in a leadership role
• Prior experience working within a professional service firm or military
• Project Management or Agile certifications
• IIBA certifications
• Hands-on experience with specific software systems

Benefits

• Employee Stock Ownership Plan (ESOP)
• Flexible work opportunities
• Opportunities for advancement
• Comprehensive compensation and Total Rewards benefits