Senior Business Systems Analyst

Highmark Health - Montpelier, VT

Full-time - Mid Level

Montpelier, VT

Insurance Carriers and Related Activities

About the position

The Senior Business Systems Analyst position at enGen involves supporting various analytical aspects of the application product life cycle. This includes capability enablement with cross-team dependencies within a product scope. The role requires significant judgment and discretion to collaborate with customers on complex issues, understanding their capability needs, gathering project specifications, creating business cases, and conducting cost sheet analysis. The analyst will translate high-level business needs into detailed requirements for new capabilities and enhancements on existing capabilities. Additionally, the position involves analyzing data to identify business problems, trends, or opportunities for process improvements, creating and executing test cases, providing root cause analysis, and developing corrective action plans. The analyst will also verify the delivery of customer needs and ensure quality delivery, while identifying, documenting, and resolving risks, defects, and issues. Furthermore, the role includes analyzing market trends for competitive insights to correlate into business value statements. The Senior Business Systems Analyst will use their functional and organizational knowledge to mentor Associate and Intermediate Business Systems Analysts, lead project teams, and actively participate as a subject matter expert (SME) on moderately complex projects that may involve regulatory risk exposure, customer service, and financial impacts. The position requires an advanced understanding of the end systems' impact of changes across multiple systems, including regulatory risk exposure and customer service and financial impacts.

Responsibilities

• Take a lead role with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions on complex issues.
• Create and maintain deliverables such as business vision, requirements, testing plan, testing schedule, testing scenarios, testing outcomes, user task analysis, wire framing, usability testing, personalization to different clients, and user interface design.
• Participate in the full software development life cycle by actively taking a lead role on agile scrum teams in various roles, including Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need.
• Provide required business and/or subject matter expertise for both project and production related activities on complex issues, including new strategic programs or initiatives impacting current and existing systems.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle.
• Interface with the business areas, customers, partners, vendors, technical staff and project teams to drive value, return on investments and innovative solutions.
• Take lead role in supporting various aspects of requirements testing to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Communicate in an exemplary manner with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Provide thought leadership and strategic direction in Product and Technology Solutions.

Requirements

• Bachelor's Degree in Business Management, Information Technology, Information Systems, or related field.
• 5 - 7 years in IS/IT.

Nice-to-haves

• 3 - 5 years in Lean/Six Sigma
• 3 - 5 years in the Health Insurance Industry
• 3 - 5 years in the Healthcare Industry
• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)