Senior Business Systems Analyst

$78,800 - $108,500/Yr

Humana - Dover, DE

Full-time - Mid Level

Dover, DE

Insurance Carriers and Related Activities

About the position

The Senior Business Systems Analysis Professional is a key member of the System Optimization team, responsible for enhancing efficiency and optimizing processes across various procurement systems. This role focuses on identifying improvement areas, collaborating with cross-functional teams, and leading initiatives that align business objectives with system functionality, ensuring optimal performance and integration within the procurement landscape.

Responsibilities

• Lead and implement process improvement initiatives across procurement systems (Coupa, Icertis, Oracle), focusing on automation, optimization, and standardization.
• Collaborate with Procurement, IT, and Finance teams to identify inefficiencies, streamline workflows, and enhance system performance.
• Analyze current processes and workflows, identifying areas for system improvements and implementing changes to reduce bottlenecks and enhance efficiency.
• Serve as a liaison between business users and technical teams, translating business needs into system requirements.
• Maintain up-to-date documentation on processes, workflows, and system configurations.
• Provide expertise on procurement systems, guiding end users on best practices and system utilization.
• Participate in system upgrades, testing, and the implementation of new features, ensuring seamless transitions for business users.
• Lead backlog grooming and prioritization efforts, ensuring key business needs are addressed efficiently.
• Monitor system performance through KPIs and provide regular reporting to leadership on efficiency gains and process improvements.
• Support project management efforts for procurement system optimization, ensuring key deliverables are met on time.
• Mentor and guide junior team members on process improvement methodologies and system capabilities.

Requirements

• Bachelor's degree or equivalent
• 5 or more years of technical experience (SQL, COUPA, SpendHQ, Oracle)
• Knowledge of procurement systems and processes
• A working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation
• Knowledge of systems development life cycle
• Experience in problem analysis and process
• Comprehensive knowledge of all Microsoft Office applications including Word, Excel, Access, PowerPoint, and Visio
• Passionate about contributing to an organization focused on continuously improving consumer experiences.

Nice-to-haves

• MBA or other Advanced Degree
• Six Sigma certification
• PMP certification
• Demonstrated experience with process documentation and re-engineering.

Benefits

• Medical, dental and vision benefits
• 401(k) retirement savings plan
• Paid time off
• Company and personal holidays
• Volunteer time off
• Paid parental and caregiver leave
• Short-term and long-term disability
• Life insurance