Senior Claim Specialist

- Mid Level

Miami, FL

Insurance Carriers and Related Activities

About the position

Chubb is currently seeking a Senior Claims Specialist to join our dynamic team, focusing on property claims in the Miami, FL area. We are looking for individuals who are passionate about making a difference, supporting our clients through their claims journey, and actively contributing to an inclusive team culture.

Responsibilities

• Conduct thorough onsite inspections of properties, investigating facts, evaluating damages, and writing accurate estimates in a timely manner.
• Effectively evaluate contract language to identify coverage issues while ensuring compliance with statutory and regulatory fair claims practices.
• Develop comprehensive files for accurate investigation and loss analysis, maintaining an active file diary to facilitate resolution.
• Recognize and actively pursue potential recovery opportunities and identify potential fraudulent claims effectively.
• Manage relationships with outside vendors, ensuring efficient use of resources and expenses while delivering high-quality work products.
• Negotiate claim settlements by evaluating claim facts objectively and fairly, fostering trust and transparency.
• Cultivate and maintain strong business relationships with both internal and external customers, including insureds, agents, and underwriters.
• Contribute positively to the team's goals, objectives, and overall performance, supporting workload surges and catastrophe operations as needed, including overtime during designated CATs.
• Provide exceptional customer service tailored to a diverse client base, ensuring high satisfaction rates and client loyalty.

Requirements

• Comprehensive knowledge of personal and commercial insurance contracts, investigation techniques, legal requirements, and insurance regulations is preferred.
• Proficiency in Symbility or similar estimating platforms is required.
• Strong analytical skills with an aptitude for evaluating, interpreting, and synthesizing complex information.
• Excellent verbal and written communication skills that accommodate diverse audiences.
• An innovative thinker who can multitask and adapt in a dynamic environment while maintaining attention to detail.
• Proven track record of delivering exceptional customer service and building lasting relationships.
• Proficiency in Microsoft Office Suite and a willingness to learn new technologies and systems as needed.
• Previous experience handling complex claims with significant exposures is beneficial.
• Ability to work independently, as well as collaboratively within a supportive team environment.
• Empowered to make informed decisions within the scope of your authority, aligning with the company's mission and values.
• Must obtain the Property and Casualty Adjusters license within six months of employment.