Ryder - Juneau, AK
posted 2 months ago
Full-time - Mid Level
Remote - Juneau, AK
Rental and Leasing Services
About the position
The Senior Claims Representative is responsible for managing complex bodily injury and property damage claims within Ryder's self-administered liability program. This role involves investigating and adjusting claims, directing outside counsel and vendors, and ensuring compliance with relevant laws and regulations. The position requires strong technical skills in claims management and effective communication with various stakeholders.
Responsibilities
- Investigates and adjusts claims, directing outside defense counsel, independent adjusters, experts, and other vendors in the claims-handling processes.
- Supervises outside vendors for investigations, cost containment, expert witnesses, and litigation management.
- Alerts the Claims Manager to changes in laws that could impact Ryder's Liability program.
- Assists Claims Manager in identifying exposures and recommending solutions.
- Interacts with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third-party claimants.
- Updates field operations personnel on claims status in significant cases.
- Recommends and sets reserves based on documented file developments.
- Completes detailed and quality internal reports.
- Interacts with primary and excess insurance carriers, and re-insurers on file meeting reporting thresholds.
Requirements
- Bachelor's degree required in a related field.
- Five (5) years or more experience in Casualty Claims required.
- Adjuster License(s) are a plus.
Nice-to-haves
- Demonstrated ability to handle mid to high exposure claims.
- Ability to build strong customer relationships.
- Strong commitment to customer focus principles.
- Effective interpersonal skills.
- Strong verbal and written communication skills.
- Comprehensive understanding of relevant laws and regulations, medical and legal terminology.
- Strong claim technical skills.
- Superior negotiation skills.
Benefits
- Comprehensive health and welfare benefits including medical, prescription, dental, vision, life insurance, and disability insurance options.
- Paid time off for vacation, illness, bereavement, family and parental leave.
- Tax-advantaged 401(k) retirement savings plan.
