Senior Claims Specialist, General Liability

$72,800 - $110,000/Yr

Zurich Insurance Company - Addison, TX

Full-time - Mid Level

Hybrid - Addison, TX

Insurance Carriers and Related Activities

About the position

Zurich is seeking an individual interested in growing their claims career with our General Liability team. At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. The candidate selected for this opportunity should be able to report into [one of] the following North American Claims office[s]: .Addison, TX; Atlanta, GA; Omaha, NE; Overland Park, KS; Schaumburg, IL; Maitland, FL; or Gold River, CA. As a General Liability (GL) Senior Claims Specialist on our IPZ (international Program) team you will work with a team of claims professionals with diverse experiences and backgrounds. This environment will support your development as you hone your technical skill set in GL policy interpretation and coverage analysis to resolve your claims effectively. At this level, you will handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity within specific authority limits, to ensure that claims are handled most efficiently and effectively while delivering a customer-centric claims service. You will be expected to collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers to provide a quality claims experience. Additionally, you will learn and develop knowledge of established protocols and industry best practices to ensure that claims are handled in the most efficient, effective way while delivering a quality customer-centric claims experience.

Responsibilities

• Handle single and multi-party personal or commercial line claims of moderate to high exposure and complexity.
• Ensure claims are handled efficiently and effectively while delivering a customer-centric claims service.
• Collaborate and develop partnerships with internal and external points of contact including customers, vendors, suppliers, and brokers.
• Learn and develop knowledge of established protocols and industry best practices.

Requirements

• Bachelor's Degree and 6 or more years of experience in the Claims and/or Litigation Management area.
• High School Diploma Equivalent and 8 or more years of experience in the Claims and/or Litigation Management area.
• Juris Doctor and 2 or more years of experience in the Claims and/or Litigation Management area.
• Zurich Certified Insurance Apprentice, including an associate degree with 6 or more years of experience in the Claims and/or Litigation Management area.
• Completion of Zurich Claims Training Program and 6 or more years of experience in the Claims and/or Litigation Management area.
• Must obtain and maintain required adjuster license(s).
• Microsoft Office experience.
• Knowledge of insurance regulations, markets, and products.

Nice-to-haves

• Commercial general liability claims handling experience including litigated and severity injury claims.
• Extensive litigation experience.
• Currently hold an active adjusters license.
• Experience collaborating across work groups and ability to develop and maintain strong relationships.
• Understands claims adjustment process and possesses the ability to determine scope/exposure for losses.
• Understands the use of vendors and how litigation strategies are developed.
• Understands and applies financial and actuarial/reserving concepts.
• Familiarity with negotiation strategies and experience in suggesting alternative approaches.
• Negotiation skills.
• Organizational and time management skills.
• Customer service experience.
• Strong analytical, critical thinking, and problem-solving skills.
• Strong verbal and written communication skills.

Benefits

• Comprehensive employee benefits package for employees and eligible dependents.
• Competitive compensation.
• Short term incentive bonuses and merit increases.