SENIOR CLERK - 64041654

$40,491 - $40,491/Yr

State of Florida - Fort Lauderdale, FL

Full-time - Entry Level

Hybrid - Fort Lauderdale, FL

Executive, Legislative, and Other General Government Support

About the position

This position is designated as a sensitive position and is required to maintain information in accordance with state and federal statutes, rules and regulations, as well as Department of Health and Broward County Health Department Policies, Protocols, and Procedures. This position has been delegated custodial authority for their Program and Unit's information set(s) and/or secured area(s). This is highly responsible work assisting current and future clients of the Florida Department of Health Call Center. Work is specialized, and requires independent decision making. Must follow state, local and federal regulations for all programs. Work is performed in the FLHC office telephone room (appointment center) under the direction of Office Operations Manager I.

Responsibilities

• Schedules WIC appointments by telephone for services requested by client.
• Provide clients with information for school age required Immunization and information for adults Immunization.
• Schedules Dental appointments by telephone for services requested by client.
• Provide information and or schedules Refugee appointments by telephone for services requested by clients.
• Enters client demographic and/or other necessary information in WIC data system and/or HMS for the purposes of establishing baseline client information in respective electronic systems needed to schedule appointment for service.
• Receives incoming calls for the FDOH-Broward call center. This position provides customers with information and transfers clients to appropriate program(s) and/or department(s) as requested.
• Sends and receives emails, faxes, and other correspondence for the purposes of facilitating communication and continued client service within FDOH and with outside organizations, as permitted by state, local and federal regulations.
• Ensures accurate completion and timely submission of all administrative records including, but not limited to, EARS, timesheets, travel and leave requests.
• Attends staff meetings, conferences and in-service training programs as required and according to established procedures.
• Performs other related duties as assigned.

Requirements

• Willing to work before, during and/or beyond normal work hours or days in the event of an emergency.
• Current employee of the Florida Department of Health including OPS, CS, SES, or SMS.
• Experience working in a Call Center Setting.
• Experience providing customer service over the telephone or in person.
• Clerical and or data entry experience.
• Experience in FWISE, HMS.
• Bilingual, fluent in English/Spanish, or English/Creole.

Nice-to-haves

• Two (2) or more years of medical office experience.
• Two (2) or more years of experience working with the public or community agencies.
• Experience working Women's Health, Dental, Immunization and WIC.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers