Senior Client Account Manager

$58,000 - $61,500/Yr

Acosta Group - Saint Louis, MO

Full-time - Mid Level

Saint Louis, MO

About the position

The Sr Client Account Manager is responsible for managing all aspects of client support within a 3PL Retail Merchandising and Retail Marketing Execution company. This role serves as the primary contact for assigned clients, ensuring their needs are met through effective communication with internal teams and field management. The position involves overseeing project processes, analyzing data, and collaborating with various departments to enhance client satisfaction and drive growth opportunities.

Responsibilities

• Communicate as the key contact with client and internal teams to identify best practices, creative support ideas, reporting needs, etc.
• Meet weekly with clients to review program priorities and execution performance.
• Partner with cross-functional team members (Senior Management, Field Operations, and Customer Service) to meet all account needs and to manage the project process from beginning to end.
• Create instructions, reports, and analysis of data gathered to ensure all aspects of client needs are met through in-store execution and reporting avenues.
• Partner with the sales team to identify client growth opportunities.
• Coordinate with the operations team to review execution and address opportunities.
• Track execution compliance and retail trends, run weekly reports and provide professional reports internally and to the customer.
• Partner with Regional Managers to ensure that all representatives are fully trained.
• Manage frequency plans and budgets throughout the month.
• Visit stores with and without clients as needed to plan for program needs.

Requirements

• Bachelor's degree or equivalent work experience in the industry required.
• 5 years of retail merchandising and/or consumer packaged goods experience.
• Understanding of Consumer Electronic (CE), Big Box, Warehouse, Consumer Packaged Goods (CPG) and other selected retailer requirements.
• Understanding of margins, revenue/cost calculations and impact, etc., is desired. Managerial accounting experience is an asset.
• Prior experience working on a similar structured program is preferred.
• Proficiency in using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) as well as PDF programs, and online meeting/communication software (Teams, Zoom, etc).
• Ability to travel to client offices, regional offices, corporate and/or vendor offices, training or convention venues, and retail establishments when required.

Nice-to-haves

• Multitasking in a fast-paced environment.
• Being an independent worker with minimal supervision.
• Being coachable, accountable, and having a growth mindset.
• Demonstrating excellent problem-solving, time management, organizational, and prioritization skills.
• Effectively communicating with clients and other departments by having exceptional verbal and written communication skills.
• Being retail sales savvy and demonstrating through reporting.
• Building a positive partnership with the client, co-workers, and customers.
• Being detail-oriented and able to make choices necessary to complete performance objectives to ensure client satisfaction.
• Possessing strong understanding of project management processes.
• Analytical skills to assess information with the goal of identifying trends, potential challenges and/or opportunities.

Benefits

• Full-time position with competitive salary range of $58,000.00 - $61,500.00.
• Equal Opportunity Employer commitment.
• Strategic partnership focused on crafting tailored retail solutions.