Senior Client Advisor

Brobston Group - Toronto, OH

Full-time - Senior

Toronto, OH

About the position

As a Senior Client Advisor at Saint Laurent, you will oversee the client advisor team, actively contributing to store sales and achieving key performance indicators. The role focuses on providing a unique and sophisticated experience to clients while supporting the management team and upholding the brand's values and standards.

Responsibilities

• Manage the client advisor team and lead by example by achieving individual sales targets and ensuring the team meets their targets.
• Train new client advisors and provide ongoing training and development for existing team members.
• Create and maintain a positive work environment that encourages teamwork, creativity, and collaboration.
• Provide outstanding client and after-sale service to all visitors and clients.
• Show passion in connecting and reconnecting with clients, identifying their needs and anticipating their future requests.
• Cultivate a robust client portfolio to secure a proactive and growing business.
• Drive performance to exceed individual sales and KPI goals with a business mindset and entrepreneurial approach.
• Create personalized, versatile, and timeless silhouettes for clients, demonstrating passion for fashion culture.
• Communicate professionally and authentically with clients and colleagues.
• Support the front and back-of-house teams and uphold company policies and operational procedures.

Requirements

• Preferred experience in providing high-quality service focused on client expectations in fashion & accessory retail, customer service, or luxury hospitality.
• Strong leadership and management skills with the ability to motivate and inspire a team.
• Personal taste and passion for fashion culture, with the ability to create personalized looks.
• Natural business mindset and entrepreneurial spirit.
• Strong team-centric attitude to achieve common goals.
• Proactive, enthusiastic, and problem-solving attitude.
• Excellent written, oral, and listening skills in English and local language.