Senior Client Delivery Program Manager

$104,800 - $139,700/Yr

Iron Mountain - Jackson, MS

Full-time - Senior

Hybrid - Jackson, MS

10,001+ employees

Warehousing and Storage

About the position

The Senior Client Delivery Program Manager at Iron Mountain is responsible for the end-to-end delivery of Digital Solutions (DS) cross-functional programs for both new and existing customers. This role involves coordinating large-scale, multi-region projects that require collaboration with various internal teams and customer stakeholders to implement business process management solutions effectively.

Responsibilities

• Lead implementation programs of highly complex, multi-service line, enterprise-level solutions for DS customers globally.
• Manage a matrixed project team, including subordinate regional project managers from different internal areas such as Product Team, IT Infrastructure, Real Estate, HR, IT Security, and Finance.
• Serve as the primary day-to-day contact for customer and internal resources, ensuring continuity in messaging, scope, schedule, risks, and performance reporting.
• Create and manage the program-level schedule by integrating individual workstream schedules and customer schedules into an overall plan.
• Develop and manage weekly status reports and issue logs, utilizing reporting tools to measure and communicate progress, quality, and compliance.
• Manage customers through a system Change Control process, including level of effort analysis and change implementation.
• Ensure internal stakeholder requirements are met, including performance, quality, and financial goals.
• Plan and deliver a successful DS program, transitioning the customer to field operations and Help Desk support with established escalation procedures.

Requirements

• 7-10 plus years of proven project management experience in a matrix environment.
• Bachelor's degree in Management or related field preferred or equivalent work experience.
• PMP Certification.
• Experience in external customer-facing roles, specifically related to customer engagement and communication.
• Strong presentation skills and demonstrated ability to drive projects to conclusion while delivering an exceptional end product.
• Experience with multiple Software Development Life Cycle (SDLC) methodologies.
• Experience with information management (DMS, ECM, Workflow Automation, BPM, A/P, Intelligent Document Processing, etc.) is a plus.
• Experience within the outsourcing, SaaS, or hosted solutions industry is a plus.
• Excellent written and verbal communication skills, targeted based on the audience level.
• Ability to manage projects with complex team structures utilizing both on and offshore resources.
• Demonstrated ability for independent decision making, supporting large customer groups, and managing highly visible projects.

Nice-to-haves

• Experience managing large IT Projects & Programs in a global context.
• Understanding of Document Management Solution concepts and best practices related to document management activities.

Benefits

• Remote work eligibility in Mississippi
• Competitive salary range of $104,800.00 - $139,700.00
• Opportunities for professional development and growth within the company.