Senior Client Success Manager - Data & Insights So

Tyler Technologies - Yarmouth, ME

Full-time - Mid Level

Remote - Yarmouth, ME

Professional, Scientific, and Technical Services

About the position

The Senior Client Success Manager (CSM) is a proactive relationship manager at Tyler Technologies, responsible for aligning client outcomes with company priorities while driving net revenue retention. This role focuses on Data & Insights solutions, supporting a client base of 13,000 by enhancing software adoption and demonstrating value to government executives. The CSM will build relationships across internal divisions to ensure unified product delivery and identify upsell opportunities.

Responsibilities

• Serve as a strategic partner to clients, delivering proactive guidance to maximize their investment in Tyler products.
• Become a subject matter expert on Tyler Data & Insights Enterprise Data Platform and solution applications.
• Grow new and existing relationships within client accounts to improve platform adoption and identify new uses for the Data & Insights solution.
• Manage the full renewal lifecycle, including early initiation, quoting, upsell identification, contract consolidation, and account closeout.
• Deliver high client satisfaction by aligning business investments with client objectives, even if it results in a non-Tyler solution.
• Conduct Total Tyler Executive Business Reviews using customized, value-driven messaging.
• Proactively identify and act on opportunities for cross-platform integration and facilitate their integration into the associated vertical group.
• Act as the client account point of escalation and leverage internal resources to resolve client issues effectively.
• Partner with sales counterparts to drive new expansion opportunities and influence pitching strategies.

Requirements

• 4-8 years of experience in relationship management, consulting, account management, or client success.
• Proven ability to collaborate and build strong relationships at technical and senior executive levels.
• Strong communication skills to translate between technical and programmatic stakeholders.
• Comfort with ambiguity during corporate integration and ability to work autonomously.
• Demonstrated latitude for independent judgment and decision making with little guidance.
• Ability to proactively problem-solve and achieve results without direct control of resources.
• Sophisticated interpersonal skills to establish Trusted Advisor relationships with clients.
• Strong organizational and time management skills to manage a portfolio of accounts.