Senior Clinical Secretary - Surgical Central Scheduling

Dartmouth Health - Lebanon, NH

Full-time - Entry Level

Lebanon, NH

Ambulatory Health Care Services

About the position

The Senior Clinical Secretary for Surgical Central Scheduling at Dartmouth Health plays a crucial role in managing the scheduling of procedures and appointments within the Gastroenterology section. This position is essential for ensuring that patients receive timely and efficient care, as it involves coordinating various scheduling functions and providing exceptional customer service to both patients and healthcare providers. The role requires a collaborative approach, as the secretary will be part of an established scheduling team that works together to create a safe and efficient procedural schedule. The position offers a hybrid work opportunity, allowing for some remote work after the completion of training, while also requiring on-site presence to manage scheduling tasks effectively. In this role, the Senior Clinical Secretary will be responsible for answering phone calls, directing inquiries, and managing patient schedules. This includes scheduling procedures, coordinating ancillary services, and maintaining accurate patient records. The secretary will also be tasked with administrative duties such as typing correspondence, managing files, and preparing departmental reports. Additionally, the position involves training new staff members and providing support to other team members, including work-study students and volunteers. The ability to communicate effectively and work well with the public is essential, as the secretary will often be the first point of contact for patients seeking care. Overall, this position is vital for the smooth operation of the Gastroenterology section, ensuring that all scheduling needs are met while maintaining a high standard of customer service. The Senior Clinical Secretary will contribute to the overall patient experience by facilitating timely access to care and supporting the clinical staff in their administrative needs.

Responsibilities

• Answers telephone, screens and directs calls, gives directions, and takes messages.
• Schedules patients, manages calendars, schedules procedures, ancillaries, rotaries, and coordinates deposition scheduling.
• Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
• Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
• Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
• Completes and processes a variety of reports, forms, reimbursements, etc.
• Conducts on the job training for new staff members and gives input into performance appraisals.
• Supports the work of other employees, work study students, floats, temps, volunteers and others.
• Performs other duties as required or assigned.

Requirements

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.