Senior Cloud Operations Engineer

NICE Systems - Hoboken, NJ

Full-time

Remote - Hoboken, NJ

5,001-10,000 employees

Publishing Industries

About the position

This role involves deploying, maintaining, and supporting innovative cloud-deployed solutions for digital evidence management targeted at Public Safety customers globally. The position focuses on ensuring the successful introduction of new products and versions while championing supportability and preventative actions for customers.

Responsibilities

• Provisioning, deploying, monitoring, patching, and upgrading enterprise cloud software.
• Working closely with the development team to ensure successful deployment of software packages.
• Supporting production systems and replicating customer issues on test systems to diagnose and repair without jeopardizing customer data or operations.
• Defining and implementing regular maintenance and health monitoring procedures.
• Collaborating effectively with staff across all business areas, escalating issues to management and/or R&D when appropriate.
• Managing technical and commercial relationships with end-users, partners, and service providers.
• Gradually taking over the responsibility of SecOps Team Lead.
• Participating in a 24-7 Out of Hours call out rotation.
• Cost management of solutions and services.

Requirements

• Experience in supporting web-based software provided as a service.
• Experience with scripting in Linqpad, Powershell, or similar.
• Experience administering databases (Microsoft SQL) and basic querying.
• Knowledge of Windows server and client technology.
• Knowledge of network principles (IP addressing, firewall rules, network security groups, etc.).
• Efficient, effective, and respectful communication skills with customers and internal departments.
• Excellent written and spoken English skills.
• Good listening skills, able to identify and validate assumptions.
• Ability to use effective questioning to confirm understanding of customer problems and provide help to solve them.
• Methodical troubleshooting, technical skill, and attention to detail in diagnosing problems and reproducing issues in a local environment.
• Multi-tasking and time-management skills to prioritize and switch between varied tasks.
• Focused and calm under pressure with careful record keeping.
• Ability to use initiative and work effectively both independently and as part of a team.
• Ability to obtain security clearances (CJIS).

Nice-to-haves

• Experience of Programming (e.g., C#).
• Scripting experience in Linqpad, Powershell, or similar.
• Experience with Azure (AZ900 and AZ104 certifications).
• Experience with Postman or Fiddler.
• Understanding of .Net applications.
• Knowledge of Linux Operating System.
• Experience with ServiceNow (SNOW) ticketing system.
• Ability to document learned skills.

Benefits

• Hybrid work model allowing 2 days in the office and 3 days remote work per week.