Senior Collections Associate

FIS - Cincinnati, OH

Full-time - Entry Level

Cincinnati, OH

Professional, Scientific, and Technical Services

About the position

The Senior Collections Associate at Worldpay, LLC is responsible for managing delinquent customer accounts and ensuring timely resolution of open accounts receivable balances. This role requires a combination of independent work and teamwork, with a focus on achieving company goals while maintaining a work/life balance. The position offers a hybrid workspace with two days onsite and three days remote, along with performance bonuses.

Responsibilities

• Resolve delinquent customer accounts through various means, including skip-tracing and written correspondence.
• Monitor the aging of customer receivables and take corrective action to resolve open accounts receivable balances.
• Resolve customer issues and complaints concerning billing and settlement.
• Submit regular reports on the status of unpaid accounts and any repayment progress.
• Support other accounting positions as needed.
• Work independently and manage a workload that contains time-sensitive tasks.
• Update customer files to ensure data integrity.
• Ensure the processing of payments and document all customer payments accurately.

Requirements

• High school diploma or GED required.
• Prior collections experience is necessary.
• Business-to-business (B2B) experience is desired.
• Technical skills including Microsoft Office, Salesforce, and Billing/Collections software preferred.
• Great verbal and written communication skills, with the ability to communicate persuasively and professionally.
• Intermediate computer navigation and operation skills are required.
• Ability to work independently and in a team environment is essential.
• Demonstrate effective people skills and sensitivities when dealing with others.

Benefits

• A competitive salary and benefits package.
• Time to support charities and give back to the community.
• Parental leave policy.
• Global recognition platform.
• Virgin Pulse access.
• Global employee assistance program.