Senior Comment Moderator

$79,365 - $80,000/Yr

Unclassified - New York, NY

posted about 2 months ago

Full-time - Mid Level
New York, NY

About the position

The Community team at The New York Times is seeking a Senior Comment Moderator to join their dynamic and fast-paced environment. This role is pivotal in ensuring that the comments section remains a space for informed and thoughtful debate on pressing news topics. The Senior Comment Moderator will be responsible for reviewing, approving, and curating reader comments, adhering to the NYT comment moderation guidelines to maintain a high-quality user experience. This position also involves assisting Community team editors with various responsibilities, such as assigning articles for moderation to other moderators and managing the opening and closing of articles for comments. In addition to moderation duties, the Senior Comment Moderator will select comments for NYT Picks, collaborate with news desks to identify candidates for Reporter Reply, and provide analytical insights for various Audience team reports. The role requires a proactive approach to community engagement, as the ideal candidate will help shape The Times's roadmap for building communities within the comments section. The position is designed for someone with a strong background in journalism and a passion for community building, ideally with experience in managing or contributing to online discussion groups. The Senior Comment Moderator will work closely with the Community team to ensure smooth operations, which may include performing tasks typically assigned to Comment Moderators. The position operates on a Sunday-Thursday schedule, emphasizing the need for flexibility and adaptability in a constantly evolving news landscape. The New York Times is committed to fostering a diverse and inclusive workforce, recognizing that a variety of perspectives enhances the quality of journalism and community engagement.

Responsibilities

  • Moderate comments according to NYT comment moderation guidelines, maintaining a high-quality user experience.
  • Decide when to open and close stories for comments under general guidance from managers.
  • Share insights about trends in comments with the Audience team and desks, contributing to reports about comments and reader engagement.
  • Contribute copy to external-facing Community projects.
  • Flag errors identified by readers to Community editors and relevant desk editors as needed.
  • Contact commenters for permission to use their comments beyond the comment section of the site.
  • Assist reporters in finding appropriate comments for reporter reply.
  • Assist editors in carrying out community engagement plans.
  • Track work through team tools such as Slack, spreadsheets, Airtable, and Google Docs.
  • Perform related work as assigned.

Requirements

  • B.A. or B.S. degree, or equivalent work experience.
  • 5+ years of experience in journalism.
  • Experience moderating or facilitating online communities or discussion groups.
  • Basic knowledge of HTML and experience with content management systems.

Nice-to-haves

  • A strong, demonstrable passion for journalism.
  • Attention to detail and the ability to meet deadlines in a daily production environment.
  • Outstanding communication and time management skills.
  • Comfortable with change and willing to adapt to the constant flow of news.
  • Enthusiastic about shaping the future of reader engagement and online communities at The Times.

Benefits

  • Medical, dental, and vision plans for employees and their families.
  • Health and wellness programs.
  • 401(k) plan.
  • Tuition reimbursement.
  • Paid vacation.
  • Paid parental leave.
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