Senior Community Manager

$75,000 - $85,000/Yr

Birge And Held Asset Management - Memphis, TN

Full-time - Mid Level

Memphis, TN

501-1,000 employees

Real Estate

About the position

The Senior Community Manager at Birge & Held Asset Management is responsible for overseeing the operations of a multi-family residential community. This role involves managing staff, ensuring compliance with company policies, maximizing occupancy and income, and maintaining property standards. The Senior Community Manager plays a crucial role in shaping the community experience and reports directly to the Regional Property Manager.

Responsibilities

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Personally inspect common areas and buildings to monitor the appearance, cleanliness, maintenance, attractiveness, and safety of the property.
• Ensure adherence to budgets.
• Manage general leasing and renewal activities.
• Set appointments, show apartments, certify potential residents, and maintain a high percentage of occupancy.
• Perform primary duties using a computer system and must keep current on system changes.
• Manage processing of applications to ensure rapid turnover of vacant apartments while following selection criteria.
• Ensure new residents are properly moved in and complete move-in inspection form.
• Ensure departing residents are properly moved out and all paperwork is completed including final account statements and collections packets.
• Analyze processes and procedures to ensure optimum efficiency levels.
• Maintain positive customer relations with current and prospective residents.
• Initiate and implement policies/procedures to address resident concerns, e.g. service requests, noise complaints, etc.
• Supervise apartment community staff including performance management, discipline, and timekeeping.
• Communicate frequently with your assigned District Manager & Regional Manager on vital needs of the community.
• Work with the accounting department to ensure financial policies and procedures are adhered to and that conditions are positive to enhance cash flow and profits.
• Enforce lease and other government rules and regulations, including Fair Housing laws, building safety, health codes, and local ordinances.
• Develop and maintain positive relations with tenants, contractors, local community and groups or associations.
• Perform evictions, utility shut-offs, and landlord liens as required on delinquent rents.
• Maintain constant vendor/contractor communication concerning work scheduling, billing, and certificates of insurance.
• Ensure that all reports including traffic and availability reports, file inspection, lease renewal and delinquency are complete and filed timely and efficiently.
• Resolve day-to-day resident problems and concerns including maintenance, parking, rent or other charges, safety, and security.
• Communicate important information to residents with well-written and professional notices.
• Carry out other duties as assigned by your supervisor or other Leadership staff.
• Continue to adapt and innovate for maximum efficiency and profitability in a dynamic environment.

Requirements

• At least three (3) years of management experience in the field of residential property management.
• An understanding of NOI, and cash flow.
• Experienced in property financial analysis and must be able to read and understand financial reports.
• Must be able to handle crisis appropriately.
• Must be able to communicate effectively in the organization, both verbally and in writing.
• A complete understanding of Fair Housing.
• A thorough understanding of apartment rent collection procedures.
• Ability to multi-task and prioritize.
• Exhibit strong attention to detail.
• Ability to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demands.
• Experience in One-Site preferable.

Benefits

• Competitive dental, vision, and health plans
• 401K match plan
• Long-Term Disability (LTD) and Short-Term Disability (STD) coverage
• Generous paid time off including a unique perk of celebrating your birthday as a holiday
• Employee discounts at Birge and Held properties
• Access to LinkedIn Learning courses
• Generous parental leave packages for both birthing and non-birthing parents
• $25,000 life insurance fully funded by Birge & Held
• Reimbursement for gym membership up to $25/month
• Generous company-paid allowance for apparel store