Senior Community Manager

Sun Communities - Northville, MI

Full-time - Mid Level

Northville, MI

Real Estate

About the position

The Senior Community Manager at Northville Crossing is responsible for overseeing the day-to-day operations of a manufactured home community, focusing on property management, resident relations, and revenue generation through sales and leasing. This role combines management and sales skills, requiring a strong customer service orientation and the ability to maintain a positive community atmosphere. The position offers onsite living arrangements and significant independence in managing the community.

Responsibilities

• Ensure residents receive the highest levels of service consistent with Sun's Customer Service philosophy
• Handle and resolve resident/customer service issues in a timely and professional manner
• Maintain properties to ensure they look their best at all times
• Develop a marketing strategy and maintain effective advertising to attract prospective residents to community
• Market model, pre-owned, and brokered homes for sale
• Coordinate and manage the Lease Purchase Program, including repairs, leasing, sales, refurbishments, closings, and follow-up
• Meet or exceed home sales and leasing budgets
• Manage the rent collection process, including depositing income from home sites and filing to collect on delinquent debts
• Oversee the eviction process for your community with the assistance of your RVP
• Monitor and manage monthly operating budgets and prepare monthly reports on P & L variances
• Oversee capital expenditure improvements
• Other duties and projects as assigned

Requirements

• High school diploma or GED
• Bachelor's degree in Real Estate Studies, Hospitality or Business, a plus
• Minimum of 4 years property management experience including 2 years of supervisory experience
• Prior sales and leasing experience
• General knowledge of repair and maintenance duties
• Solid negotiation skills
• Ability to thrive in a fast-paced environment
• Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
• Computer proficiency, including the internet and Microsoft Office Suite; experience using Yardi preferred
• Flexibility to respond to community needs during non-business hours
• Ability to live on-site within the community (housing provided)

Benefits

• Comprehensive Medical and Prescription coverage with multiple plan designs
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program
• Vacation RV Site Discounts for team members
• Team Member Perks & Discounts program
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty