Senior Community Manager

Jubilee Housing

Full-time - Mid Level

Construction of Buildings

About the position

The Senior Community Manager at Jubilee Housing is responsible for overseeing the management of a portfolio of affordable housing properties. This role ensures the financial, physical, and operational health of the properties while leading a team of Community Managers and Assistant Community Managers. The position emphasizes customer service, compliance with regulations, and collaboration with various stakeholders to enhance resident satisfaction and community well-being.

Responsibilities

• Supervise, lead, and mentor a team of Community Managers and Assistant Community Managers.
• Ensure adherence to state, federal, and agency rules, policies, and procedures.
• Address the needs of residents, potential residents, vendors, and associates with advanced customer service skills.
• Assist in the preparation of the annual budget to maximize income and control expenditures.
• Supervise daily operations of the community, including marketing and property inspections.
• Manage critical incidents on the property and assist in community emergencies.
• Oversee community cash management functions, including accounts receivable/payable.
• Maintain an accurate inventory of tangible assets and analyze budget variances.
• Ensure timely completion of inspections such as annual unit and monthly site inspections.
• Collaborate with Resident Services Coordinators and resident associations to provide activities for the properties.
• Work closely with RSC to resolve resident complaints and lease compliance issues.
• Maintain resident confidentiality and good working relationships with residents.

Requirements

• High school diploma, GED, or equivalent.
• At least five years of property management and affordable housing management experience.
• Minimum of 2 years of experience managing multiple sites and over 100 units preferred.
• Knowledge of property management, real estate, and finance.
• Proficient with Microsoft Office suite and property management software (RealPage products, OneSite, Grace Hill).
• Ability to work independently and implement effective solutions.

Nice-to-haves

• Experience managing a property undergoing renovation is preferred.
• Relevant certifications for property management and affordable housing, such as LIHTC, HCCP, SHCM, CAM, or ARM.

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• Short-term disability insurance
• Long-term disability insurance
• Life insurance
• Paid vacation
• Sick leave
• Paid holidays
• Transportation stipend
• 403b matched contribution retirement plan