Senior Computer Operations Technician - Night Shift (Raleigh, NC)
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About The Position
This is a hybrid role with the expectation that time working will regularly take place inside and outside of FCB's Data Center in Raleigh, NC. This position provides advanced operational support within the Bank's Command Center. Monitors and operates the mainframe, ATMs, network, and open systems to facilitate ongoing functionality and efficiency. Ensures online network, operation, and batch production schedules are continuously met. Responds to Tier 2 monitored events, incidents, and reported issues. Supports the assigned shift by facilitating workflow, performing validation duties, overseeing hardware and software resources, and reducing operational risk. Provides technical assistance to Information Technology support staff and business personnel both inside and outside of normal operating hours. May provide guidance to less experienced associates in the work group.
