Senior Consultant, Professional Services

Vesta Partners - Stamford, CT

Full-time - Senior

Stamford, CT

Professional, Scientific, and Technical Services

About the position

The Senior Consultant in Professional Services at Rizing HCM is responsible for providing exceptional service and post-sales support to clients utilizing the Workforce Software Suite. This role involves collaborating with customers to implement and support human resources systems, ensuring adherence to industry best practices while managing multiple projects and mentoring junior consultants.

Responsibilities

• Function as an individual contributor and subject matter expert to deliver Workforce Software Projects/Time Management support.
• Create and deliver high-quality demonstrations and presentations.
• Design, configure, and provide support oversight of the multi-modules of the Workforce Software Suite.
• Deliver best practice and compliance consulting services to customers.
• Deliver workforce management functionality specifications for the technical team to build interfaces.
• Work with clients to plan and organize QA testing.
• Facilitate knowledge transfer with clients via customer/administrator and end-user training.
• Interact with Software Specific Partner Resources, payroll vendors, client contacts, and internal teams.
• Understand clients' Payroll business requirements and objectives.
• Manage and plan delivery of support tickets to ensure SLA compliance and customer satisfaction.
• Mentor junior consultants by coaching and/or training them on new systems, enhancements, and project deliverables; providing quality review of work.
• Complete continuing education activities to attain and maintain professional certifications, including continuous learning of new lines of HR business and Workforce Software products/technologies.

Requirements

• Bachelor's Degree in Information Systems/Technology or Business, or equivalent experience in a relevant field.
• 4+ years of related industry experience with country-specific time and attendance background.
• Experience completing multiple time and attendance implementation projects.
• Direct experience participating in software implementation projects.
• 4+ years of Workforce Software Suite experience including complex global time configuration.
• Level 1 Time and Attendance Workforce Software certification with demonstrated Level 2 capability.
• Workforce Software Forecasting and Scheduling Functional and Technical certification.
• Fatigue Management and Absence Compliance Tracking certification.

Nice-to-haves

• Prior experience or knowledge of Human Resources, Time Management, and Benefit Platform systems.
• Previous product-specific training.
• Prior experience in a functional or technical consulting role.
• Workforce Software Suite or Time Management, or equivalent project experience.