Senior Consultant, Technical Account Manager

Showpad - Chicago, IL

Full-time - Senior

Chicago, IL

251-500 employees

Professional, Scientific, and Technical Services

About the position

As a Senior Consultant in Technical Account Management at Showpad, you will be the primary contact for managing the technical aspects of customer relationships. Your role is to ensure customer success by aligning their technical requirements and business objectives with Showpad's products and services. This position requires a strong technical background, excellent communication skills, and the ability to build and maintain relationships with customers and internal teams.

Responsibilities

• Build and maintain strong relationships with key customer stakeholders.
• Conduct regular check-ins, meetings, and reviews to understand customer goals and challenges.
• Provide technical guidance and issue management to customers, ensuring they maximize the value of Showpad.
• Establish mutually agreed instance health improvement and project plans aligned with customer goals.
• Effectively plan, execute, and follow up on customer meetings to drive meaningful engagement.
• Demonstrate a strong commitment to following established project-specific processes and methodologies.
• Collaborate with Customer Success, Support, Product, and Account Executive teams to improve performance.
• Utilize data-driven approaches to identify areas of instance improvement and prioritize them based on customer goals.

Requirements

• Bachelor's degree in a relevant technical field or equivalent work experience.
• Deep understanding of the tech industry and specifically Sales Enablement.
• Proven experience in Technical Account Management or similar role.
• SaaS experience with a strong understanding of APIs, web hooks, and integrations.
• Strong technical aptitude with the ability to understand and communicate complex technical concepts.
• Proven ability to understand customer goals and translate them into measurable metrics.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to manage multiple customer accounts and priorities simultaneously.

Nice-to-haves

• Experience in project management methodologies.
• Familiarity with customer relationship management (CRM) tools.
• Knowledge of sales enablement best practices.

Benefits

• Paid parental leave
• Paid holidays including Juneteenth and paid time off to vote
• Paid time off to volunteer at non-profit organizations
• Personal development opportunities
• Professional stretch assignments