Senior Consultant - Technical Support/PHP Development - JR100644_3-7366

Baker Tilly Advisory Group, LP. - Chicago, IL

Full-time - Mid Level

Chicago, IL

10,001+ employees

About the position

The Senior Consultant - Technical Support/PHP Development role at Baker Tilly involves providing advanced technical support for Sage Intacct customizations and products. The position requires the individual to become a subject matter expert in Sage Intacct development, manage support requests, and collaborate with various stakeholders to enhance Baker Tilly's technical capabilities. This role is pivotal in ensuring quality client communication and delivering customized solutions to meet client needs.

Responsibilities

• Become a technical subject matter expert (SME) in Sage Intacct development and integrations.
• Communicate effectively with internal staff, external development vendors, and customer development teams.
• Perform Baker Tilly Sage Intacct product installations.
• Design, estimate, and deliver page script customizations for clients.
• Manage support queue in ZenDesk ensuring timely resolution and communication for inbound requests.
• Work closely with Baker Tilly Sage Intacct support to ensure quality client communication.
• Support existing Sage Intacct customizations and delegate/escalate to other team members as needed.
• Scope and design development projects for new customizations, applications, and features within the Sage Intacct ecosystem.
• Develop utilities, tools, data fixes, and page scripts to support clients and internal staff.
• Review requests for assistance from Customer Support and delegate to appropriate personnel or research and work toward solutions as needed.

Requirements

• A Bachelor's degree or higher in Computer Science, Information Technology, or significant hands-on experience in a similar position.
• 2+ years' experience as a developer, ideally working on an ERP (Enterprise Resource Planning) system with significant 3rd party integrations.
• Hands-on experience working in PHP, Python, JavaScript, and Linux/Unix.
• Experience with AWS is a plus.
• 1-2 years of experience in a consulting environment or in a role that required working directly with external customers and stakeholders.
• Ability to work effectively and professionally with employees at all levels of a customer's organization.
• Strong desire to grow technically and advance career towards leadership/management positions within the team.