Senior Consultant - Technical Support/PHP Development

Baker Tilly Advisory Group, LP - Houston, TX

Full-time - Mid Level

Houston, TX

10,001+ employees

About the position

The Technical Support Senior Associate/Consultant at Baker Tilly is responsible for providing escalation support for Sage Intacct client customizations and products. This role involves building utilities, tools, and customized pages, as well as working on specialized development projects to enhance Baker Tilly's internal technical capabilities. The position requires effective communication with internal staff, external vendors, and customer development teams, while also managing support queues and ensuring quality client communication.

Responsibilities

• Become a technical subject matter expert (SME) in Sage Intacct development and integrations.
• Communicate effectively with internal staff, external development vendors, and customer development teams.
• Perform Baker Tilly Sage Intacct product installations.
• Design, estimate, and deliver page script customizations for clients.
• Manage support queue in ZenDesk ensuring timely resolution and communication for inbound requests.
• Work closely with Baker Tilly Sage Intacct support to ensure quality client communication.
• Support existing Sage Intacct customizations and delegate/escalate to other team members as needed.
• Scope and design development projects for new customizations, applications, and features within the Sage Intacct ecosystem.
• Develop utilities, tools, data fixes, and page scripts to support clients and internal staff.
• Review requests for assistance from Customer Support and delegate to appropriate personnel or research and work toward solutions as needed.

Requirements

• A Bachelor's degree or higher in Computer Science, Information Technology, or significant hands-on experience in a similar position.
• 2+ years' experience as a developer, ideally working on an ERP (Enterprise Resource Planning) system with significant 3rd party integrations.
• Hands-on experience working in PHP, Python, JavaScript, and Linux/Unix.
• Experience with AWS is a plus.
• 1-2 years of experience in a consulting environment or in a role that required working directly with external customers and stakeholders.
• Ability to work effectively and professionally with employees at all levels of a customer's organization.
• Strong desire to grow technically and advance career towards leadership/management positions within the team.