Ansys - Livermore, CA
posted 4 months ago
Join the Ansys Customer Excellence team to partner with our customers to engineer what's ahead, solve their real-world engineering problems, deploy Ansys software in their design workflows, and grow Ansys' business. As a hands-on expert in Ansys products, you will use advanced-level engineering knowledge to provide technical professional services and help translate customer requirements into exciting new product features. You will be working within multi-disciplinary teams to create pervasive simulation solutions, advance your industry knowledge, and grow the business impact. In this role, you will lead the delivery of specific customer-facing technical consulting projects. You will credibly and professionally execute consulting projects that are sold, as defined in the Statement of Work, resulting in high customer satisfaction and delivering value to our customers. You will actively engage with the sales teams and customers to identify opportunities to provide consulting services that enhance the utilization of simulation in product development. As an integral member of the Sales and ACE teams, you will work to progress and secure the consulting business, collaborating with Sales to develop appropriate consulting services recommendations and Statements of Work. You will also work closely with the ACE team to ensure timely development of effective Statements of Work and Services Proposals. Monitoring the execution and delivery of consulting projects will be essential to ensure customer satisfaction and develop opportunities for follow-up projects that advance the vision for improving the customer product development process. Additionally, you will look for opportunities to generate marketing collateral from projects such as success stories, testimonials, and presentation material, while collaborating with Product Development to improve Ansys software products and the customers' experience using these products.