Charles Schwab - Phoenix, AZ
posted 3 days ago
The Senior Contact Center Development Team Manager at Charles Schwab is responsible for leading and overseeing the Client Contact Technology's Platform Development team. This role involves managing the development and operational support of Call Center Technologies, including CXOne Nice InContact Systems and Legacy Genesys Call Routing Infrastructure. The manager will interact with various business stakeholders and technology teams, ensuring effective production support and project management while providing 24/7 Tier II oversight of related systems.