Senior Content and User Experience (UX) Designer

Wells Fargo - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Content Designer to join the Human Resources Digital Channels Team. This role involves crafting high-quality content that simplifies complex topics and empowers users to complete a variety of self-service tasks. The position requires strong writing skills, creative problem-solving, and attention to detail, with a focus on enhancing the customer experience through content optimization and best-in-class messaging.

Responsibilities

• Design intuitive, engaging content that helps users accomplish their goals.
• Review and edit copy for accuracy, consistency, grammar, punctuation, and adherence to brand and style guidelines.
• Organize content for discovery and findability, influencing ongoing content design enhancements.
• Analyze content performance and user behavior/feedback to make data-driven recommendations.
• Manage multiple projects and priorities with an agile approach, adapting to changing timelines and requirements.
• Develop and execute customer experience solutions for online applications and websites.
• Lead complex user interface design solutions.
• Lead teams of customer experience professionals during deployment of interaction design strategies.
• Review and analyze moderately complex Content Design business, operational, or technical challenges.
• Independently resolve moderately complex issues and lead teams to meet project deliverables.
• Collaborate and consult with Content Design peers and mid-level managers to resolve issues and achieve goals.

Requirements

• 4+ years of Graphic or Website Design experience.
• 4+ years of content design or relevant UX writing experience.

Nice-to-haves

• 3+ years of content publication experience focused on self-service support (preferably with HR-related topics).
• 2+ years publishing experience in ServiceNow and/or Intellective (Amaze Builder).
• Bachelor's degree in English, Journalism, Communications, Technical Writing, or UX.
• Writing portfolio including end-to-end customer journey and user interface copy.

Benefits

• Hybrid work schedule
• Diversity, equity, and inclusion initiatives
• Employee support programs