Senior Content and User Experience (UX) Designer

Wells Fargo - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Content Designer to join the Human Resources Digital Channels Team. This role involves crafting high-quality content that simplifies complex topics and empowers users to complete self-service tasks. The position requires strong writing skills, creative problem-solving, and attention to detail, while advocating for customer experience. The Senior Content Designer will collaborate with stakeholders to deliver clear and personalized experiences, oversee content optimization, and enhance messaging for self-service adoption.

Responsibilities

• Design intuitive, engaging content that helps users accomplish their goals.
• Review and edit copy for accuracy, consistency, grammar, punctuation, and adherence to brand and style guidelines.
• Organize content for discovery and findability, influencing ongoing content design enhancements.
• Analyze content performance and user behavior/feedback to make data-driven recommendations.
• Manage multiple projects and priorities with an agile approach, adapting to changing timelines and requirements.
• Develop and execute customer experience solutions for online applications and websites.
• Lead complex user interface design solutions.
• Lead teams of customer experience professionals during deployment of interaction design strategies.
• Review and analyze moderately complex Content Design business, operational, or technical challenges.
• Independently resolve moderately complex issues and lead teams to meet project deliverables.
• Collaborate and consult with Content Design peers and mid-level managers to resolve issues and achieve goals.

Requirements

• 4+ years of Graphic or Website Design experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 4+ years of content design or relevant UX writing experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves

• 3+ years of content publication experience focused on self-service support, preferably with HR-related topics.
• 2+ years publishing experience in ServiceNow and/or Intellective (Amaze Builder).
• Bachelor's degree in English, Journalism, Communications, Technical Writing, or UX.
• Writing portfolio including end-to-end customer journey and user interface copy.

Benefits

• Hybrid work schedule
• Diversity, equity, and inclusion initiatives
• Employee support programs
• Risk and compliance training