Senior Content and User Experience (UX) Designer

Wells Fargo - West Des Moines, IA

Full-time - Mid Level

West Des Moines, IA

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Senior Content Designer to join the Human Resources Digital Channels Team. This role involves crafting high-quality content that simplifies complex topics and empowers users to complete self-service tasks. The position requires strong writing skills, creative problem-solving, and attention to detail, while advocating for customer experience and collaborating with various stakeholders to enhance content design and optimize user engagement.

Responsibilities

• Design intuitive, engaging content that helps users accomplish their goals.
• Review and edit copy for accuracy, consistency, grammar, punctuation, and adherence to brand and style guidelines.
• Organize content for discovery and findability, influencing ongoing content design enhancements.
• Analyze content performance and user behavior/feedback to make data-driven recommendations.
• Manage multiple projects and priorities with an agile approach, adapting to changing timelines and requirements.
• Develop and execute customer experience solutions for online applications and websites.
• Lead complex user interface design solutions and teams during deployment of interaction design strategies.
• Review and analyze moderately complex Content Design challenges, resolving issues independently.
• Collaborate with Content Design peers and mid-level managers to resolve issues and achieve goals.

Requirements

• 4+ years of Graphic or Website Design experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 4+ years of content design or relevant UX writing experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves

• 3+ years of content publication experience focused on self-service support, preferably with HR-related topics.
• 2+ years publishing experience in ServiceNow and/or Intellective (Amaze Builder).
• Bachelor's degree in English, Journalism, Communications, Technical Writing, or UX.
• Writing portfolio including end-to-end customer journey and user interface copy.

Benefits

• Hybrid work schedule
• Diversity, equity, and inclusion initiatives
• Support for building strong customer relationships
• Risk and compliance training and support