Senior Content Designer - AI/conversational interface focus

Cisco - San Francisco, CA

Full-time - Senior

San Francisco, CA

Computer and Electronic Product Manufacturing

About the position

The Senior Content Designer at Cisco will focus on AI and conversational interfaces, playing a critical role in shaping multimodal conversation design across various customer touchpoints. This position involves collaborating with research, product, engineering, and marketing teams to create innovative conversational and natural language interaction frameworks that enhance customer experiences. The ideal candidate will be a self-motivated problem solver with strong communication skills, dedicated to understanding customer perceptions and delivering value through effective content design.

Responsibilities

• Design multimodal conversational experiences that are intuitive, engaging, and aligned with business objectives and technical capabilities.
• Work across platform and across organizations to ensure that language is used consistently across customer touchpoints.
• Lead the development of content plans in conjunction with product roadmaps.
• Contribute to the team's overall understanding of our products and user behavior, specifically from a narrative perspective.
• Advocate for the Cisco Networking & Meraki brand, voice and tone across the products, working in close partnership with Marketing and Brand teams.
• Be hands-on with writing and editing copy through strategic planning to delivery of day-to-day deliverables, including creative briefs, copydecks, and content audits.
• Partner closely with designers and researchers to ensure a usable, easily understandable digital product that is simple to use.
• Continuously experiment and gather insights to refine conversation design and improve user experience.
• Earn trust with cross-function partners by seeking out their points of view, collaborating regularly and inviting them into research and co-creation with the team and customers.
• Advocate for prioritization of design-centered product enhancements grounded in research and analysis.
• Think beyond your team's goals and consider how your work affects others and how you can influence other teams' work.
• Influence the strategic vision and design of large, complex initiatives for a product, program or strategic effort of considerable size and scope.
• Translate ambiguous business needs into clear customer-focused solutions.
• Stay up-to-date with industry trends and advancements to LLMs to inform conversation design decisions.

Requirements

• 6+ years of professional experience in conversation design, content design, UX content strategy or UX writing working in cross-functional teams from strategy to delivery.
• Experience in designing conversational interfaces for chatbots, agents, copilots, voice assistants or related work. Familiarity with LLMs and their applications.
• Strong systems thinking and the ability to apply content design across a large ecosystem.
• Experience in the creation, rollout, and adoption of modular content systems focused on personalization and segmentation needs.
• The ability to develop and present narratives, create strong partnerships, and build support for the team.
• Knowledge of the networking domain experience in a related product or field is a plus.
• Experience working on technically complex B2B enterprise or B2C products.
• A proven track record of shipping large scale products.
• Ability to see the bigger picture, while zooming in to rationalize and perfect the nuanced details.
• Made complex problems and workflows feel simple and approachable.
• Balanced strategic research and discovery with shipping often.
• Persuasive storytelling and strong communication skills.

Nice-to-haves

• Knowledge of the networking domain experience in a related product or field is a plus.

Benefits

• Diversity and inclusion initiatives
• Employee growth and development opportunities
• Collaborative work environment
• Flexible work arrangements