Senior Content Designer/UX Writer - Artificial Intelligence

$100,800 - $179,200/Yr

Wells Fargo - New York, NY

Part-time - Senior

New York, NY

Credit Intermediation and Related Activities

About the position

We're looking for a Senior Content Designer to write for Fargo, our AI-powered virtual assistant. Working in a fast-paced, collaborative team of UX designers, you will craft high-quality content that makes complex financial topics easy to understand. This role demands a healthy balance of flawless writing, strategic UX thinking, and passion for detail. In this role, you will write useful and friendly conversational responses for a wide variety of financial topics and tasks. You will maintain detailed copy specifications (Excel) that serve as a source of truth for legal, translation, accessibility, and development partners. You will actively collaborate with other writers through peer review/editing, workshopping, and evolving our style guide. Additionally, you will collaborate with partners to analyze utterances (natural language processing) and craft experiences for normal, exception, and edge cases. Staying engaged to ensure designs are implemented correctly, you will help resolve issues and drive continuous improvement.

Responsibilities

• Write useful and friendly conversational responses for a wide variety of financial topics and tasks
• Maintain detailed copy specifications (Excel) that serve as a source of truth for legal, translation, accessibility, and development partners
• Actively collaborate with other writers: peer review/editing, workshopping, evolving our style guide
• Collaborate with partners to analyze utterances (natural language processing) and craft experiences for normal, exception, and edge cases
• Stay engaged to ensure designs are implemented correctly; help resolve issues and drive continuous improvement

Requirements

• 4+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years as a digital content designer or similar experience
• Strong portfolio showcasing content and methods in successful digital projects
• Clear, concise writing; flawless grammar, free of jargon
• Experience writing for complex UX flows for financial services or similar
• Creativity and a deep understanding of design principles, user experience, and storytelling
• Outstanding communication and presentation skills; ability to effectively convey ideas and inspire support
• Proficiency in design and collaboration tools such as Figma, Confluence and Jira; Excel or similar to deliver detailed copy specifications
• Solid project management habits; ability to self-start, pivot quickly, balance multiple projects and meet tight deadlines
• Strong analytical mindset; experience leveraging data to drive content choices and improvements
• Fluency in content and conversation design trends, content strategy, and Design Thinking methods

Benefits

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement