Senior Content Designer

JPMorgan Chase - Wilmington, DE

Full-time - Mid Level

Wilmington, DE

Credit Intermediation and Related Activities

About the position

As a Senior Content Designer in Digital Channels, you will significantly impact customer experiences by leveraging your expertise in content design principles. Your role involves planning, creating, and structuring product content within a user experience design framework, collaborating with cross-functional teams to enhance product design and functionality.

Responsibilities

• Develop and implement content strategies for products and features, ensuring alignment with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly content that is cohesive and intuitive for a diverse audience.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Adopt brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics, making data-driven recommendations for optimization and enhancement of user experiences.

Requirements

• 3 years of experience in content design, or equivalent expertise in editing and writing, with a focus on digital products and platforms.
• Experience in creating content architectures, storytelling, and clear and concise writing.
• Demonstrated experience in applying accessibility guidelines and inclusive design to create user-friendly content.
• Experience with iterative design techniques, incorporating user feedback and insights for continuous improvement.
• Proficient technical literacy in content platforms and understanding their impact on user experience.
• Adaptive learner in new financial services products and offerings.

Nice-to-haves

• Experience creating technical documentation or collaborating on content with subject matter experts like engineers.
• Ability to write internal communications or marketing content.
• Familiarity with or understanding of design systems.