Capital One - Richmond, VA

posted 5 months ago

Full-time - Entry Level
Richmond, VA
Credit Intermediation and Related Activities

About the position

Capital One is seeking a self-motivated individual for the role of Senior Coordinator, Debit Card Operations. This position is essential and requires onsite attendance in Richmond, Virginia. The Sr. Ops Production Coordinator will be responsible for processing daily debit card exception transactions and completing TRIPS queue work. The ideal candidate will possess strong organizational skills, attention to detail, and the ability to work independently in an open and collaborative team environment. This role demands the ability to adapt and thrive in a dynamic, fast-paced environment while displaying sound judgment in decision-making. In this position, the coordinator will process daily debit card exception transactions and complete queue work for Debit Card Recurring transactions and Card Issue requests. Strong communication skills are required to interact effectively with internal partners. The coordinator will also monitor the team mailbox for general debit card maintenance or research requests and escalate process or system issues to leadership as necessary. The candidate should be able to multitask in a fast-paced environment and work well within a team, demonstrating good oral and written communication skills. An independent and self-motivated work ethic is essential for success in this role.

Responsibilities

  • Process daily debit card exception transactions
  • Complete queue work for Debit Card Recurring transactions and Card Issue requests
  • Strong communication skills required to interact with internal partners
  • Monitor team mailbox for general debit card maintenance or research requests
  • Escalate process or system issues to leadership

Requirements

  • High school diploma, GED or equivalent certification
  • At least 1 year of experience using Microsoft Office or Google Suite

Nice-to-haves

  • 1+ year of experience in an operational role in the banking industry

Benefits

  • Comprehensive health benefits
  • Financial benefits
  • Inclusive set of benefits supporting total well-being
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