Senior Copywriter

Crunchyroll - Culver City, CA

Full-time - Senior

Culver City, CA

About the position

As a Senior Copywriter at Crunchyroll, you will play a crucial role in enhancing the brand's image as a leader in anime and entertainment content. Your primary responsibility will be to create and edit engaging Customer Support content in collaboration with global teams, ensuring consistency and accuracy for diverse audiences. You will leverage data-driven strategies to improve content efficiency and support global expansion, while also mentoring junior copywriters and maintaining adherence to brand guidelines.

Responsibilities

• Create clear and engaging Customer Support content in collaboration with global teams.
• Review and edit copy written by team members to ensure accuracy and adherence to brand standards.
• Maintain consistency and coherence across all written materials.
• Ensure error-free publication of customer-facing content.
• Use metrics and analytics to guide content strategy.
• Cultivate relationships with content developers, Brand, and Marketing Teams to calibrate across all content projects.
• Work with content developers, Brand, and Marketing Teams to align content and ensure consistent messaging across regions.
• Develop high-quality, engaging copy that aligns with Crunchyroll's editorial style and Customer Service voice.
• Identify opportunities for improving content processes and implement changes.

Requirements

• 5+ years of experience in corporate and editorial copywriting, with a portfolio demonstrating your ability to write for different brands and global audiences.
• Experience with editorial copywriting for Customer Experience Teams.
• Familiarity with HTML, CSS, and JavaScript.
• Experience with digital CMS software.
• Experience in user design and creative content development.
• Experience managing multiple projects and deadlines simultaneously to deliver high-quality content.
• Experience mentoring junior copywriters and providing constructive feedback.
• Bachelor's degree in Journalism, Communications, Marketing, or a related field.

Benefits

• Great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance.
• Health Saving Account HSA program.
• Health care and dependent care FSA.
• 401(k) plan, with employer match.
• Employer paid commuter benefit.
• Support program for new parents.
• Pet insurance and some offices are pet friendly!